Gabin Gonzalez
Hamilton,NJ
Summary
Versatile professional, transitioning into specialized customer service from a career in Cosmetology.
Organized, independent worker with strong time management & interpersonal skills.
Overview
22
22
years of professional experience
Work History
Salon Assistant
The Salon
03.2023 - Current
- Enhanced client satisfaction by providing excellent customer service and maintaining the salon's cleanliness.
- Promoted salon services and products to boost sales revenue and enhance overall client experience.
- Demonstrated professionalism with every interaction, creating a welcoming environment that encouraged repeat business from satisfied clients.
- Assisted stylists in achieving desired results for clients through precise shampooing, conditioning, and blow-drying techniques.
- Maintained a well-organized salon environment by managing supplies inventory and restocking when necessary.
- Increased client retention with effective communication skills and timely appointment scheduling.
Warehouse Associate
Amazon
10.2021 - 03.2023
- Improved warehouse efficiency by streamlining inventory management processes.
- Reduced order processing time through effective organization and prioritization of tasks.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
Hair Stylist
Various Salons
01.2002 - 03.2020
- Effectively grew company revenue & profit for my employers, by providing product & services recommendations and selling these solutions to the customers.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Answered phone calls and emails to schedule client appointments.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Education
Cosmetology
Bucks County School of Beauty Culture
Bucks County, PASkills
- Sales and Upselling
- Creative Vision
- Appointment Scheduling
- Building Client Relationships
- Attention to detail
- Product knowledge
- Patient & understanding with customers
- Quick Learner
- Proficient multi-tasker
- Bilingual, English & Spanish
Timeline
Salon Assistant
The Salon
03.2023 - Current
Warehouse Associate
Amazon
10.2021 - 03.2023
Hair Stylist
Various Salons
01.2002 - 03.2020
Cosmetology
Bucks County School of Beauty Culture
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