Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gabreail Clayton

Dalton,GA

Summary

Compassionate Patient Care Specialist with excelling in clinical assessment and patient confidentiality. Enhanced patient outcomes through effective communication and care plan development, while streamlining administrative processes to improve efficiency. Committed to fostering teamwork and delivering exceptional patient care in fast-paced environments.

Overview

12
12
years of professional experience

Work History

Patient Care Specialist

Cornerstone Medical
07.2021 - 10.2021


  • Assisted in coordinating patient appointments, optimizing scheduling efficiency and reducing wait times.
  • Maintained accurate patient records using electronic health record (EHR) systems, enhancing data integrity.
  • Educated patients on medication management and post-treatment care, fostering adherence to health protocols.
  • Monitored vital signs and reported changes to healthcare providers, contributing to timely medical interventions.
  • Enhanced patient satisfaction by providing timely and compassionate care.
  • Ensured compliance with HIPAA regulations by safeguarding confidential patient information at all times.
  • Improved patient outcomes by closely monitoring vital signs and promptly reporting any changes to medical staff.
  • Assessed patient needs during admission interviews, accurately documenting pertinent health history information for clinical decision-making purposes.
  • Maintained a clean, safe, and organized environment for patients by diligently adhering to infection control protocols and properly disposing of hazardous materials.
  • Reduced patient wait times by efficiently managing schedules and appointments.
  • Improved overall workflow efficiency within the unit by suggesting process improvement initiatives that were ultimately implemented successfully.

Patient Care Specialist

Bright Pediatrics
08.2018 - 10.2020


  • Coordinated discharge planning efforts with case managers and social workers for smooth transitions back into the community setting.
  • Ran COVID-19 Drive through stations
  • Managed medication administration process with accuracy and attention to detail, preventing adverse reactions or complications from dosages.
  • Monitored patient vital signs and reported changes to nursing staff, aiding in timely interventions.
  • Provided emotional support to patients and families, easing anxieties and improving overall care experience.
  • Assisted in minor medical procedures, ensuring smooth and efficient process.
  • Assisted in administration of medications to ensure accuracy and timeliness, improving patient health outcomes.
  • Increased efficiency of medical record keeping by meticulously updating patient files and charts.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Transported patients between rooms and appointments or testing locations.

Patient Service Representative

Bright Pediatrics
09.2017 - 12.2018


  • Enhanced cleanliness and safety of patient areas, reducing risk of infections and promoting healthy environment.
  • Improved patient satisfaction with thorough and empathetic communication about care plans and procedures.
  • Streamlined patient discharge process, ensuring clear instructions and follow-up care were provided, enhancing recovery rates.
  • Optimized scheduling for patient appointments and procedures, minimizing wait times and improving service efficiency.
  • Conducted patient intake assessments, gathering vital information for tailored care strategies.
  • Returning patient calls and answering voicemails

Sales Associate

Hobby Lobby
05.2009 - 08.2011
  • Assisted customers with product selection, enhancing shopping experience and satisfaction.
  • Maintained knowledge of current promotions and product information to address customer inquiries effectively.
  • Organized merchandise displays to optimize visual appeal and drive customer engagement.
  • Resolved customer complaints promptly, maintaining positive relationships and loyalty.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

Phoenix High School
Dalton Ga
05.2011

Skills

  • Patient confidentiality
  • Clinical assessment
  • Medical terminology
  • Quality improvement
  • Care plan development
  • Willingness to learn
  • Teamwork
  • Problem-solving
  • Multitasking
  • Patient care
  • Vital signs
  • Vital signs monitoring
  • Excellent communication
  • Direct patient care

Timeline

Patient Care Specialist

Cornerstone Medical
07.2021 - 10.2021

Patient Care Specialist

Bright Pediatrics
08.2018 - 10.2020

Patient Service Representative

Bright Pediatrics
09.2017 - 12.2018

Sales Associate

Hobby Lobby
05.2009 - 08.2011

Phoenix High School

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