Von Butler
Philadelphia,PA
Summary
Trustworthy Night Shift Supervisor committed to delivering exceptional customer service and efficiently managing a team. Specialties include correctly calculating inventory, maintaining cleanliness in the workplace and ensuring a fully functional working space for the next shift. Systematic professional offering many years of substantial experience in establishing, communicating, and implementing team goals to support company goals. Talented at promoting positive morale and maintaining all safety practices. Positive and upbeat professional knowledgeable about safety standards, customer relations and inventory management. Highly professional, team-oriented and proactive in organizing workflows and resources to meet shift demands.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Night Supervisor
Wawa
Philadelphia, US
03.2021 - 01.2023
- Ensure exceptional customer service is being delivered
- Computed bills, collected payments and made change for guests.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Addressed customer inquiries promptly and efficiently while ensuring excellent customer service was maintained.
- Respond to and resolve customer inquiries in a courteous and timely manner
- Ensure execution of established safety, security, quality, and store operations policies and standards
- Demonstrate knowledge of and follow Wawa's Crisis Management procedures when necessary
- Provide direction, motivation, and coaching for associates during the shift
- Recognize associates and celebrate accomplishments
- Enforce Wawa's cash handling and accountability processes and perform manager functions on register
- Administrate check-in of external and internal vendors according to corporate procedures
- Exhibit a working knowledge of store equipment and ensure facility and store conditions meet established standards
Utility/server
Heathland Hospitality Group
Philadelphia, US
04.2020 - 04.2021
- Keep utensils going to the rightful owners' (cooks, servers, )
- General labor/ room service as needed etc
- Stock and restock supplies for the servers and the cooks
- Undertake basic cooking duties such as reducing sauces, parboiling food etc
- Raise and maintain high standards for cleanliness and safety within the DMO team
- Rinse, wash and sort all utensils, glass and tableware, return back to proper location
- Develop teamwork and communication skills to maintain and maximize rotation of assign area
- Serve as first responder for all facility and equipment issues
- Provide excellent customer service, properly handle customer complaints, develop efficient teamwork skills, and utilize effective communication skills
Shift Manager
Wendy's
Philadelphia, US
03.2020 - 03.2021
- Provide excellent customer service, operate POS systems, maintain friendly but secure retail environment, track and manage inventory
- Ensure inventory control protocols and guidelines are adhered to including recording invoices and inventory into the POS system
- Handle paperwork, micros, paperwork, and FPA
- Complete ServSafe: manager training and certification
- Verify weekly overtime records for department to ensure payroll remain within budget
- Process payroll and oversee scheduling to ensure coverage and efficiency while monitoring labor figures
- Foster teamwork and maintain a healthy work environment with both employees and customers by facilitating professional communication to resolve conflict
- Facilitate inter-departmental communication to effectively provide customer support
- Obtain BSM training and certificate
- Certify as a manager through Wendy's BSM course - Manage a crew of about 10-15 employees
Utility Porter
Ceasers Entertainment
Atlantic City, US
01.2019 - 01.2020
- Respond promptly to requests from guests and other departments
- Cleans rugs, carpets and upholstered furniture using a vacuum cleaner, broom and carpet shampoo machine
- Sort linen, stock room attendant closets and refill the par stock of guest amenities and supplies on each floor pantry
Crew Leader
Wendy's Incorporated
Philadelphia, US
07.2018 - 12.2018
- Utilizing knowledge of positional skills, customer service and courtesy, health and safety regulations and all Wendy's policies and procedures
- Providing quality products and service in a clean and safe environment to each and every customer
- Supervising the crew when the manager is unavailable
Crew Member/Cashier
Wendy's Incorporated
Philadelphia, US
12.2016 - 07.2018
- Work order counters, registers, and drive-thru windows
- Perform cleaning duties in the restaurant seating area, restrooms, or kitchen if assigned
- Greeting customers, submitting orders, and operating the cash register
Education
Associate - Healthcare Management
Ultimate Medical Academy-Tampa
Tampa, FL01.2019
High school or equivalent - Vocal
Creative & Prfrmg Arts High School
Philadelphia, PA06.2009
Skills
- Cleaning Experience
- Shift Management
- Food service
- Food preparation
- Cash handling
- Kitchen Experience
- Supervising experience
- Cooking
- POS
- Food Safety
- Restaurant experience
- Merchandising
- Serving Experience
- Meal Preparation
- Micros POS
- Busser
- Aloha POS
Certification
ServSafe Certification, 01/01/21, 01/31/26
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Night Supervisor
Wawa
03.2021 - 01.2023
Utility/server
Heathland Hospitality Group
04.2020 - 04.2021
Shift Manager
Wendy's
03.2020 - 03.2021
Utility Porter
Ceasers Entertainment
01.2019 - 01.2020
Crew Leader
Wendy's Incorporated
07.2018 - 12.2018
Crew Member/Cashier
Wendy's Incorporated
12.2016 - 07.2018
Associate - Healthcare Management
Ultimate Medical Academy-Tampa
High school or equivalent - Vocal
Creative & Prfrmg Arts High School
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