GABREELLE G. STEWART
Brandon,FL
Summary
Highly-motivated and hard-working Data Entry Clerk with a desire to take on new challenges. Has a strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Member Services Representative
Elevance Health
11.2021 - Current
- Warmly answered inbound calls from members and providers concerning their healthcare plan, medical authorizations, appeals, claims, insurance verification, billing, benefit coverages, in-network status, and procedure codes
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Filed and tracked appeals and grievances
- Followed CMS and HIPAA guidelines
- Stayed up to date with medical terminology, CPT codes, and the authorization processes
- Scheduled and confirmed appointments based on customer availability.
- Promoted client satisfaction by working with operational teams in the proper resolution of service issues.
- Input data accurately into Microsoft Excel (I also work with several other applications in the Microsoft Office Suite)
Billing Specialist
Spectrum
04.2019 - 10.2019
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Investigated and resolved issues to maintain billing accuracy.
- Reconciled codes against services rendered.
- Collected payments
- 95% customer approval rating
- De-escalated customers who may have had a prior unpleasant experience with the company
- When issues required more than what my guidelines limited me to, I efficiently directed the customer to the correct department to get their issue resolved.
Data Entry Specialist
Aerotek
05.2018 - 03.2019
- Accurately input at least 350 documents daily into our data entry system.
- Maintained 95% - 98% accuracy
- Exceeded quality goals to support team productivity.
- Completed accurate and efficient data entry updates to support business operations.
- Scanned and stored files and records electronically to reduce paper files and secure data.
- Accurately identified incoming documents and scanned them into our indexing/data entry system
- Regularly scanned, faxed, and printed documents
- Maintained internal communication with my team to improve efficiency, accuracy, and project milestones.
- Adhered to strict data confidentiality policies to prevent information leakage.
Education
HS Diploma - Architecture
Tampa Bay Technical High School
05.2015
Associate - Communications
Hillsborough Community College
Skills
- Fast and accurate typing skills (75 wpm) 10 keystroke
- Microsoft Office Suite
- Customer Service
- Data Entry
- Issue and Complaint Resolution
- Excellent Attention to Detail
- Database Management
- Computer Skills
- Remote Office Availability
- Verbal and Written Communication
Languages
English
Native/ Bilingual
Affiliations
- Brand Development
- Website building
- Secretarial projects
Timeline
Member Services Representative
Elevance Health
11.2021 - Current
Billing Specialist
Spectrum
04.2019 - 10.2019
Data Entry Specialist
Aerotek
05.2018 - 03.2019
HS Diploma - Architecture
Tampa Bay Technical High School
Associate - Communications
Hillsborough Community College
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