Gabriela Gutierrez
El Paso,TX
Summary
Enthusiastic and dedicated professional with a proven track record in the telecommunications industry. Deep understanding of telecom products, features, and services, complemented by a steadfast commitment to customer excellence. Demonstrated the ability to foster relationships with a diverse clientele and effectively communicate with stakeholders at all levels. Passionate about delivering outstanding results and contributing positively to team dynamics. Continually seeks opportunities for growth and innovation, ensuring that the most advanced and effective solutions are delivered to customers.
Overview
2
2
years of professional experience
Work History
Mentor
Spectrum
11.2023 - Current
- Played a pivotal role in the onboarding process by providing comprehensive training and mentorship to new hires, ensuring seamless integration into company processes and culture.
- Facilitated in-depth product knowledge acquisition for new agents, equipping them with the tools and insights needed to deliver exceptional customer service and drive sales performance.
- Implemented a hands-on approach to monitoring agent performance, conducting regular side-by-side evaluations to uphold high standards of job execution and accountability across the team.
- Proactively supported team members to enhance productivity, resulting in improved workflow efficiency and task completion rates.
Spectrum Sales Agent
10.2022 - Current
- Consistently ranked in the top 10 for on-site work performance
- Profound knowledge of telecommunications products, features, plans, and services
- Proficient in building customer rapport and loyalty
- Demonstrated ability to increase sales through informed recommendations
- Maintained composure and resolved issues in high-stress scenarios
- Effectively solved customer challenges by recommending appropriate products and services
- Educated clients on current promotions and products using persuasive tactics
- Maintained meticulous call and interaction records
- Responsively addressed customer inquiries within defined timeframes
- Supported sales department in processing new subscriber orders and handling account inquiries
- Ensured compliance with regulations, policies, and standard operating procedures
- Maintained up-to-date product and service knowledge
- Consistently achieved and exceeded sales goals through effective marketing strategies
Education
High School Diploma -
John Jay High School
Brooklyn, NY06.2012
Skills
- Customer Experience Enhancement
- Motivation Skills
- Strategic Thinking
- Responsiveness
- Sales Strategies
- Making Offers
- Call Control
Timeline
Mentor
Spectrum
11.2023 - Current
Spectrum Sales Agent
10.2022 - Current
High School Diploma -
John Jay High School
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