Gabrella Searcy

Hard working Individual with desire to take on new challenges. Strong work ethic, adaptability and interpersonal skills. Experienced insurance professional with 12 year career determining liabilities and negotiating settlements. Efficiently handle high case volumes with accuracy and care.

• CONTACT
• SKILLS, Settlement Negotiation
• Time management
• Multitasking
• Organization and Attention to Detail
• Recordkeeping Requirements
• Process Monitoring and Improvement
• Understanding of Applicable Laws
• CAREER OBJECTIVE, Telephone Claims Adjuster GEICO, Government Employees Insurance, Macon, GA My claims career began in October 2009 as an entry level adjuster in a call center setting. Over the course of 11 years I was promoted several times and also accepted lateral positions in order to explore other aspects of the claims handling process.
• EXPERIENCE, October 2009 - June 2021 Conducted interviews and secured recorded statements with insureds, claimants, and witnesses to facilitate fair claims investigations.
• Responded to inquiries and followed up with insured(s), claimant(s), and attorneys regarding treatment status and to share findings and offer solutions.
• Reviewed police reports, medical treatment records and physical property damage to determine extent of and analyzed suspicious and potentially fraudulent insurance claims.
• Paid and processed claims within designated authority level that were legitimate and denied unjustified claims.
• Reviewed medical records and policy documents to determine coverage eligibility for insureds benefits. Assessed accuracy of payments by comparing submitted bills to benefits allowance guidelines
• Investigated, evaluated, and negotiated bodily injury settlements with claimants, attorneys and other parties. Used strong customer service skills to negotiate UBI claims with insured.
• Maintained claims data in Atlas, Claims IQ, ECF, MITCHELL, and OPIQ by inputting concise yet sufficient file documentation.
• Maintained detailed records of claim activity including contact information, correspondence, actions taken and settlement amounts.
• Managed a high volume of files within established time frames without compromising quality.
• Prepared letters informing insureds of their rights under the policy terms.
• Trained and mentored team members on proper workflows and processes to enhance productivity.
• Conducted regular meetings with team members to discuss progress, challenges, and solutions. October 2008 - September 2009 Lienholder Specialist GEICO, Government Employees Insurance, Macon, GA Emergency Roadside Dispatcher GEICO, Government Employees Insurance, Macon, GA Assistant Store Manager SHOE SHOW, Macon, GA Followed all company policies and procedures to deliver quality work.
• Listened and responded to customer requests and forwarded necessary information to superiors.
• Verified Coverage
• Forwarded policy binders, ID cards to insured(s), Car dealerships, rental companies...etc.
• Answered an average of 60+ calls daily while keeping my average handling time low. June 2007 - October 2008 Facilitated communications between customers and field personnel to answer questions or resolve concerns.
• Responded to over 100 daily caller requests with information about assistance and timeframes.
• Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Worked flexible hours; night, weekend, and holiday shifts.
• Maintained energy and enthusiasm in fast-paced environment.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Developed and maintained courteous and effective working relationships.
• Maintained excellent attendance record, consistently arriving to work on time. September 2003 - March 2007 Maintained positive customer relationships by responding quickly to customer service inquiries.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Walked through store areas every hour to identify and proactively resolve issues negatively impacting operations.
• Secretary's Assistant Dixon Realty, Macon, GA Conducted weekly staff meetings to motivate staff members, address concerns and questions. August 2001 - June 2003 Answered multi-line phone system and greeted callers enthusiastically.
• Scheduled appointments and conducted follow-up calls to clients.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Drafted agendas, recorded minutes and created documents for meetings.
• Responded to emails and other correspondence to facilitate communication and enhance business processes