Gabrelle Burt
Jacksonville,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Energetic educator with proven skills in teaching diverse subjects. Keep classrooms organized and students on-task to facilitate effective learning. Diligent and adaptable in meeting individual student needs with warm, safe educational environments.
Overview
8
8
years of professional experience
Work History
English Teacher 6-9th Grade
North Florida Educational Institute
Jacksonville, FL
01.2024 - Current
- Provided feedback on written assignments submitted by students.
- Encouraged self-expression among learners through oral presentations or role plays.
- Instructed advanced level courses including AP Literature and Composition.
- Developed and implemented English curriculum to meet the needs of students.
- Organized field trips related to literary works covered during the school year.
- Integrated current events into lessons to promote critical thinking among students.
- Utilized multimedia resources such as videos and podcasts in class sessions.
- Integrated media content in class to improve listening skill, speaking skill and vocabulary.
- Required spoken and written student responses to contexts to increase reading comprehension.
- Developed class learning plans to meet district and statement requirements for instruction.
- Established and enforced clear class objectives and requirements to promote consistent education for students.
- Guided students to write for varied purposes and audiences to develop writing skills.
Customer Service Representative
Maximus
Jacksonville, FL
08.2023 - 12.2023
- Assisted customers with their student loan inquiries, providing accurate and up-to-date information.
- Responded to customer inquiries via telephone, email and in person.
- Processed applications for student loan consolidation and refinancing.
- Facilitated communication between loan servicers, lenders, borrowers and third parties involved in the loan process.
- Assisted customers in understanding their rights under federal laws governing student loan debt.
- Advised borrowers on strategies for managing their debts more effectively.
- Received and posted payments to loan accounts.
- Performed quality assurance checks on all processed transactions prior to submission.
- Assisted with completion of documentation such as FAFSA paperwork, answered questions and delivered key information.
- Provided one-on-one counseling to students regarding financial aid program options and requirements.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
- Located and suggested loan packages that met client needs and priorities.
Seventh grade English teacher
Southside Charter
09.2022 - 06.2023
- Plans and develops an engaging, age-appropriate course of study in the classroom, adhering to educational best practices and state and school district curriculum guidelines
- Designs and presents individual lesson plans in one or more academic subjects using a variety of teaching techniques that appeal to various learning styles and methods
- Prepares materials for lessons, assignments, and tests; evaluates, corrects, and grades student performance
- Discusses academic difficulties or behavioral problems with students as they arise
- Monitors students progress throughout the year and evaluates preparedness for high school
- Communicates all progress and concerns with tact and professionalism to parents and, as appropriate, other faculty, staff, and/or principal
- Builds and maintains positive relationships with parents
- Enforces safety and security standards for students, staff, and visitors
- Maintains required paperwork for individual student files, attendance and incident reports, and other necessary records
- Monitors halls, study periods, and lunchrooms with other faculty and staff
- Participates in faculty meetings, educational conferences, in-service opportunities, workshops, and other training seminars
- Maintains knowledge of research, developments, and best practices in middle grade education
- Performs related tasks such as sponsoring student activities or organizations.
- Developed innovative lesson plans to engage students in English language learning.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Kept classroom organized, clean and safe for students and visitors.
- Implemented differentiated instruction to meet needs of diverse learners(IEP or 504 students).
- Integrated Smartboard and other instructional technologies into classroom.
- Established positive rapport with all students and parents through home calls, emails and Parent Teacher Club.
- Increased parent satisfaction through well-organized IEP meetings and family conferences focused on improving parent-child bonding skills.
Temporary Extended Hotel Property Manager
Stayble Suites
01.2022 - 08.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Introduced new methods, practices, and systems to reduce turnaround time.
Customer Service Representative
Trimble INC
11.2021 - 08.2022
- Worked on diving into market data and research, and also internal business and product data ,analyzing the relevant data to uncover key
- Responded proactively and positively to rapid change.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Critically review and assess market structure, customer workflow and needs as well as trends & drivers influencing market size, growth, profitability, comparative advantage and risk - Structure and execute operational and strategic initiatives by gathering and synthesizing relevant data
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Overnight Freight Associate
Walmart /1219
09.2021 - 12.2021
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Maintained neat, organized stockroom free of hazards.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Inspected inventory to identify shortages and maintain consistent inventory.
- Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
- Conducted daily inventory counts and verified accuracy of product levels.
- Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Sorted and delivered materials to different work areas and staff.
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
Cashier
Walmart/1219
01.2021 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
Front Desk Manager
APT suites extended suites
02.2019 - 12.2020
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Kept accounts in balance and ran daily reports to verify totals.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved guest complaints by addressing issues with rooms promptly.
- Prepared weekly employee work schedules to meet operational needs.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Checked guests in out of hotel, made reservations, and processed payments.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Entered and updated sensitive customer information during check-ins and room changes.
- Managed front desk maintenance of client records and lab data.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Maintained transaction security by verifying payment cards against identification.
- Stored guest valuables in safe and individual boxes for security.
Legal assistant
Ankin Law Office
05.2018 - 01.2019
- Assisted in preparing necessary paper work for all trials
- Attended to incoming calls for general inquiry and other relevant information
- Handled all correspondences on corporate or individual basis
- Created spreadsheets to track client progress and document billable hours.
- Prepared and managed attorney travel itineraries to optimize scheduling.
- Filed all records systematically
- Maintained working stock of office supplies such as legal notes, stationery, etc
- Was responsible for handling all appointments, and scheduling of meetings with clients and other professionals
- Maintained confidentiality of information shared and recorded at office
- Scheduled appointments, court appearances, and depositions for busy law firm
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes
- Handled office scheduling and made notes for deadlines, motions, and other important dates
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Organized documents to manage paper and electronic filing systems of clients.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
Lead Teacher, Toddler Room
IMPACT Learning Center
01.2016 - 02.2018
- Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners
- Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions
- Increased student involvement in program offerings through strategic redesign of program processes and methods
- Conferred with parents about student progress to boost family involvement and enhance student support
- Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Oversaw work of teaching team to optimize student education.
- Designed training program to teach new teachers school guidelines and increase overall success.
Education
Bachelors of Criminal Justice And Forensic - Criminal Justice
Edward Waters University
Jacksonville, FL07-2023
High School Diploma -
Englewood High School
Jacksonville, FLSkills
- Customer Satisfaction
- Information Gathering
- Customer Retention
- Critical Thinking
- Customer Account Management
- Quality Control
- Retail Materials Management
- Order Processing
- Customer Consulting
- Sales Expertise
- Technical Support
- Sales Quota Achievement
- Project Management Abilities
- Student Support
- Creative Writing
Additional Information
- 2
Timeline
English Teacher 6-9th Grade
North Florida Educational Institute
01.2024 - Current
Customer Service Representative
Maximus
08.2023 - 12.2023
Seventh grade English teacher
Southside Charter
09.2022 - 06.2023
Temporary Extended Hotel Property Manager
Stayble Suites
01.2022 - 08.2022
Customer Service Representative
Trimble INC
11.2021 - 08.2022
Overnight Freight Associate
Walmart /1219
09.2021 - 12.2021
Cashier
Walmart/1219
01.2021 - 08.2021
Front Desk Manager
APT suites extended suites
02.2019 - 12.2020
Legal assistant
Ankin Law Office
05.2018 - 01.2019
Lead Teacher, Toddler Room
IMPACT Learning Center
01.2016 - 02.2018
Bachelors of Criminal Justice And Forensic - Criminal Justice
Edward Waters University
High School Diploma -
Englewood High School
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