Gabrelle Terrill
Kansas City,MO
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Signature Proformance
Omaha, NE
07.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Customer Service Representative
Insight Global
Philadelphia, PA
08.2021 - 07.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
Customer Service Agent
Maximus Call Center
Lawrence, KS
05.2020 - 08.2021
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Provided product information to customers in a timely manner.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Updated customer records in the CRM system accurately with each interaction.
- Generated monthly performance metrics for tracking progress towards goals.
Customer Service Representative
Walmart
Kansas City, MO
10.2016 - 05.2019
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
General Studies
Northeast High School
Kansas City, MO05-2013
Skills
- Information Security
- Call Management
- Account updating
- Report Generation
Timeline
Customer Service Representative
Signature Proformance
07.2022 - Current
Customer Service Representative
Insight Global
08.2021 - 07.2022
Customer Service Agent
Maximus Call Center
05.2020 - 08.2021
Customer Service Representative
Walmart
10.2016 - 05.2019
General Studies
Northeast High School
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