Ga'Bria Broward
Hampton,VA
Summary
Adept at electrical maintenance and fostering customer relations, I significantly enhanced equipment reliability at Huntington Ingalls Industries and consistently exceeded performance metrics in customer service roles at Sitel Group and Sutherland Global. My proactive approach and critical thinking skills have driven improvements in efficiency and customer loyalty, showcasing my ability to excel in dynamic environments. As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Deck Electrician
Huntington Ingalls Industries
02.2023 - Current
- Maximized life-cycle usage of expensive marine batteries by conducting routine tests/evaluations periodically and implementing necessary preventive measures if needed.
- Enhanced equipment reliability through diligent monitoring of electrical connections and components.
- Reduced downtime by swiftly diagnosing and repairing electrical malfunctions on deck machinery.
- Assembled and installed equipment or parts requiring simple wiring, soldering or connecting.
- Promoted a safe working environment by adhering to appropriate safety guidelines when carrying out tasks involving electricity.
- Operated electrical equipment and hand tools to complete skilled work.
- Managed approximately 30 incoming calls, emails, and faxes per day from customers.
Customer Service Representative
Sitel Group
12.2021 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Sutherland Global
09.2018 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Press Assistant
ProAmpac
09.2017 - 08.2018
- Increased efficiency within the department by maintaining an organized calendar of events, deadlines, and media opportunities.
- Supported successful press conferences by managing event logistics, coordinating with journalists, and preparing briefing materials.
- Improved the quality of press materials by copyediting documents for grammar, style consistency, and accuracy prior to distribution.
- Strengthened internal communication by creating newsletters, intranet content, and employee announcements that kept staff informed of company news and accomplishments.
- Set up and operated printing press machines.
Education
High School Diploma -
Heritage Highschool
Newport News, VA06-2016
Skills
- Electrical troubleshooting
- Electrical maintenance
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call management
- Follow-up skills
- Scheduling
- Administrative support
- Friendly, positive attitude
- Time management
Timeline
Deck Electrician
Huntington Ingalls Industries
02.2023 - Current
Customer Service Representative
Sitel Group
12.2021 - 02.2023
Customer Service Representative
Sutherland Global
09.2018 - 12.2021
Press Assistant
ProAmpac
09.2017 - 08.2018
High School Diploma -
Heritage Highschool
Similar Profiles
Bryan GillyBryan Gilly
Lead Machinery Field Engineer, Designer 4 at Huntington Ingalls Industries Ingalls ShipbuildingLead Machinery Field Engineer, Designer 4 at Huntington Ingalls Industries Ingalls Shipbuilding
Ellen TeddyEllen Teddy
Business Management Analyst at Huntington Ingalls Industries-Ingalls ShipbuildingBusiness Management Analyst at Huntington Ingalls Industries-Ingalls Shipbuilding
Jermaz SimmonsJermaz Simmons
X42 Pipefitter at Huntington Ingalls IndustriesX42 Pipefitter at Huntington Ingalls Industries