GABRIAL LESAGE SCANLON
Radcliff,KY
Summary
Focused professional with a strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry, and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
11
11
years of professional experience
Work History
Clinical Quality Technician
University of Kentucky Healthcare
12.2019 - 08.2023
- Communicated with patients with compassion while keeping medical information private
- Explained policies, procedures, and services to patients
- Maintained awareness of government regulations and health insurance changes
- Maintained patient records and verified patient privacy and clinical compliance to minimize data breaches
- Collaborated with other healthcare professionals and insurance companies to drive optimal patient care
- Developed customized reports, summarizing and presenting data in a visually appealing format.
- Ordered lab tests and screening procedures
- Incorporated outside records into charts and EHR
- Planned and presented training and mentoring to new team members.
- Participated in weekly conference calls with management to discuss department updates and strategies.
- Produced monthly reports using advanced Excel spreadsheet functions.
Medical Assistant
University of Kentucky Healthcare
02.2018 - 12.2019
- Scheduled appointments for patients via phone and in person
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
- Educated patients about medications, procedures, and physician's instructions
- Collaborated with medical and administrative personnel to maintain a patient-focused, engaging, and compassionate environment.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes
- Incorporated outside records into charts and EHR.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Front Office Supervisor/Medical Assistant
Drs. Borders, Hood & Associates
09.2012 - 02.2018
- Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback
- Reconciled daily cash statements and handled $500 worth of financial reports
- Hired and trained front desk agents and monitored compliance with company procedures
- Created schedule of front office workers
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members
- Monitored office inventory to maintain supply levels
- Conducted staff performance evaluations to monitor progress and individual skills
- Complied with OSHA and HIPAA regulations
- Created and maintained electronic record management (EMR) systems to store data and develop reports
- Checked entire office and waiting areas regularly to provide clean and organized surroundings
- Managed schedules and calendars for a team of 5 practitioners
- Updated patient medical records
- Greeted patients and visitors with a welcoming, warm demeanor to create a comfortable environment
- Prepared medical charts, scanned documents, and organized patient information
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Measured vital signs and took medical histories to prepare patients for examination.
- Standardized office structures and processes to promote collaboration and increased performance.
Education
Associate of Science - Human Services – Behavioral Health and Addictions
Elizabethtown Community And Technical College
05.2024
Associate of Applied Science - Medical Assisting
MedTech College
07.2012
Skills
- Problem Solving
- Verbal and Written Communication
- Cleaning and Sanitizing
- Staff Training
- Data Capture and Analysis
- Attentive and Observant
- Planning and Organization
- Scheduling and Calendar Management
- Appointment Scheduling
- Microsoft Office Suite
- New Hire Orientation
- Recruitment and Hiring
- Team Leadership
- Customer Service
- Charting Expertise
- HIPAA Compliance
- Understands Medical Procedures
- Procedure Assistance
- Inventory and Supply Management
- Patient Relations
- File Management
- Excel Formulas
- Word Processing
- Strategic Planning
Timeline
Clinical Quality Technician
University of Kentucky Healthcare
12.2019 - 08.2023
Medical Assistant
University of Kentucky Healthcare
02.2018 - 12.2019
Front Office Supervisor/Medical Assistant
Drs. Borders, Hood & Associates
09.2012 - 02.2018
Associate of Science - Human Services – Behavioral Health and Addictions
Elizabethtown Community And Technical College
Associate of Applied Science - Medical Assisting
MedTech College
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