Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Fathima Gonzalez

New Port Richey,FL

Summary

Detail-oriented team player with strong efficient skills. Hard-working and dedicated customer service representative motivated to maintain customer satisfaction and contribute to the company success, reliable with strong prioritizing abilities and willing to learn more and enhance .

Overview

3
3
years of professional experience

Work History

Server / Server Trainer

IHOP
08.2023 - Current
  • Communicated work goals & deadlines to employees to increase productivity and/or meet project benchmarks.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Interacted with customers with very proper etiquette & effectively to make them feel welcomed, comfortable and satisfied
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Updated sales board to reflect all sales amongst servers to promote a healthy competition to elevate sales.
  • Handles cash as an employee and deposited it into the vault for managers to access.
  • Resolve problems the best way possible. High level issues reported to the Supervisor within an established time frame.

Team Lead (Backstock Supervisor)

Platos's Closet
10.2022 - 01.2023
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Developed succession planning strategies to ensure continuity of leadership within the team and facilitate smooth transitions during organizational changes.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Recommended employees for promotions and notified management of any issues in the work place and try to resolves the issue within a timely manner,
  • Keyholder; handled cash and deposits to the appropriate bank.

Team Lead (Cashier & Line)

Panera Bread
10.2021 - 10.2022
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, and open communication.
  • Served as a role model for the team by demonstrating commitment to excellence.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Arranged and display merchandise to promote sales.
  • Addressed customers questions and needs to endure satisfaction.

Education

High School Diploma -

Dayspring Academy
New Port Richey
05.2022

Skills

  • Bilingual
  • Lead Efficiently
  • Ability to Multitask
  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Team Player

Languages

Spanish
Professional Working

Additional Information

References:


Kiah West (Manager at Plato's Closet)

(727) 247-5467


Taylor Sampson (Manager at Panera Bread)

(727) 375-2131


Gabridiana Diaz

(843) 685-2176

Timeline

Server / Server Trainer

IHOP
08.2023 - Current

Team Lead (Backstock Supervisor)

Platos's Closet
10.2022 - 01.2023

Team Lead (Cashier & Line)

Panera Bread
10.2021 - 10.2022

High School Diploma -

Dayspring Academy

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Fathima Gonzalez