Gabriel Jimenez
Edmond,OK
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Willingness to take on added responsibilities to meet team goals. Customer focused individual bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Consistently seeks self improvement; self educated on topics and applications of crypto-currency and Blockchain; HTML and JavaScript, eSports Industry; previous former PUBGM Professional Player in ESL.
Currently supports the NYXL Subliners brand with leading their Academy Team initiative at the user level. Consistently engages with the Hobi platform at the user level. Consistently engages with NYXL staff in support of their Hobi rewards program initiates [BattlePass].
Overview
17
17
years of professional experience
Work History
Management Program Analyst
Dept. Veterans Affairs
09.2021 - Current
- Manages TeleHealth Equipment Systems for 16 geographically separated Community Based Outpatient Clinics and Main Hospital
- Troubleshoots and repairs certain TeleHealth System
Functions to ensure 90% + uptime - Analyzes fault trends to predict points of failure
- Coordinates and manages National initiatives and
upgrades to assigned devices - Manages TeleHealth equipment inventory consisting of 462 items valued over $925,000
- Implements performance metrics to track program effectiveness, enabling continuous improvement efforts.
- Improves program efficiency by streamlining processes and implementing automation tools.
- Collaborates with cross-functional teams to ensure effective communication and alignment on key initiatives.
- Produces detailed and relevant reports for use in making business decisions.
- Provides internal and external customer support using advanced and expert technical knowledge ensuring customer/client is satisfied with outcomes
EQUIPMENT SPECIALIST [SAFETY OFFICER]
Dept. Army [DoD] FMS
07.2014 - 09.2021
- Ensured Safety of Foreign and US Military Forces
conducting training on Air Defense Missile Launch
sites totally 468 members annually - Coordinated with External Partners; Foreign and US
Military Forces for Transportation, Handling, sequence, and Upload of PATRIOT Missiles - Supervised Missile Arming and Disarming Procedures
during Live Fire exercises - Inspected 18 Live Missiles at Point of Entry [POE] and final destination ensuring regulatory parameters are met or exceeded annually
- Provided pristine customer/client experience to all US based and Foreign National Military members during all phases of Live Firing Missions
- Responsible for Security of stored live munitions
- Onboarded and trained new hires with all aspects of their duties and interoperability of team members at certain roles
MISSION SUPPORT ASSISTANT
Dept. Homeland Security
07.2010 - 07.2014
- Supported Special Agent in Charge, Deputy and 7
Assistant SACs with administrative functions to include travel, subpoenas, fleet maintenance - Assisted with Special Projects that required previous
military training and Secret Clearance - Supported Surveillance Section by manufacturing,
configuring, installing, and maintaining various surveillance
technologies - Worked closely with management to provide effective assistance for specific aspects of business operations
- Managed Specialized Vehicle Fleet and trained Law Enforcement Officers with use of Vehicle and its components
Technical Manager [AD C41 Warrant Officer 140 CW2]
Unites States Army
02.2007 - 11.2009
- Presented military commanders from General to Captain informational, technical, and wartime operational briefs during 12 ½ years of military service
- Composed and instructed tactical Biometric employment military training for commanders and subordinates of different organizations
- Composed and instructed weekly small unit military training
- Planned and executed technical and tactical communications requirements using vast array of platforms that include, HF, VHF, UHF, SatCom, and ethernet.
- Biometrics Program Manager during contingency operations in Iraq, with vast responsibilities of tactical employment, training, logistics and data collect/analysis for multi-force US and NATO allies.
Education
Bachelor of Science - Business Administration
Trident University
Cypress, CA02.2010
Skills
- Leadership
- Innovation and Creativity
- Training and mentoring
- Team Collaboration
- Operations/Program Management
- Client Relationship Management
- Strategic Planning
- Budget Planning
- Highly Proficient in MS Word, MS Excel, MS PowerPoint, GSuite
Accomplishments
- Awarded by former NYS Governor Elliot Spitzer:
- Awarded by DA AD Branch
- SoNY Conspicuous Services Star x 2
- SoNY Medal of Merit x19
- Honorable St Barbara's Medal
Timeline
Management Program Analyst
Dept. Veterans Affairs
09.2021 - Current
EQUIPMENT SPECIALIST [SAFETY OFFICER]
Dept. Army [DoD] FMS
07.2014 - 09.2021
MISSION SUPPORT ASSISTANT
Dept. Homeland Security
07.2010 - 07.2014
Technical Manager [AD C41 Warrant Officer 140 CW2]
Unites States Army
02.2007 - 11.2009
Bachelor of Science - Business Administration
Trident University
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