Gabriel Abreu
Orlando,FL
Summary
Motivated and adaptable technician with strong experience across customer service, audiovisual systems, technical troubleshooting, and operations. Proven ability to work in fast-paced environments, quickly master new skills, and provide exceptional service. Known for reliability, teamwork, and problem-solving in high-pressure situations.
Overview
9
9
years of professional experience
Work History
Technician II
Main Event
Orlando, FL
06.2025 - Current
- Perform repairs and preventative maintenance on games and entertainment machinery.
- Conduct soldering, wiring, and component replacements.
- Maintain inventory, organize equipment, and ensure stock accuracy.
- Provide outstanding customer service and support during technical issues.
- Follow safety procedures and SOPs to maintain a safe environment.
- Operated and maintained gaming equipment to ensure optimal performance and customer satisfaction.
- Diagnosed technical issues, providing timely repairs to minimize downtime for attractions.
- Collaborated with team members to enhance operational efficiency and service delivery.
- Implemented preventive maintenance schedules to extend the lifespan of machinery and reduce costs.
- Monitored inventory levels of supplies and equipment, ensuring availability for daily operations.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Audio Visual Warehouse Technician
LRAV
Orlando, FL
01.2023 - 03.2025
- Prepare and stage all audio, video, and lighting technology for show site events.
- Maintain, repair, and troubleshoot AV equipment to ensure optimal performance.
- Manage inventory, equipment organization, and logistics for high-value gear.
- Prevent technical failures through proactive testing and inspection.
- Safely transport hundreds of thousands of dollars in equipment.
- Operated forklifts and pallet jacks to transport materials efficiently.
- Conducted inventory checks and maintained accurate stock levels.
- Implemented safety protocols, reducing workplace incidents significantly.
- Trained new staff on warehouse procedures and equipment usage.
- Optimized storage layout to enhance space utilization and accessibility.
- Adhered to safety guidelines consistently, reducing workplace accidents significantly.
- Maintained a clean and organized workspace, facilitating easy access to equipment and materials.
Attraction Operations Team Member
Universal Studios Orlando
Orlando, FL
10.2019 - 06.2023
- Delivered exceptional guest experiences while maintaining themed attraction environments.
- Ensured safety and compliance by following strict SOPs.
- Applied critical thinking and communication during high-pressure situations.
- Trained in 10-codes, guest interaction, and emergency procedures.
- Performed acting and guest-immersion roles.
- Collaborated with team members to enhance operational efficiency during peak hours.
- Resolved customer issues promptly, maintaining a high level of satisfaction and loyalty.
- Championed company values among team members by leading through example in day-to-day operations.
- Maintained accurate records of daily operations, facilitating effective decision-making processes.
Pharmacy Technician
Walgreens
Orlando, FL
04.2019 - 10.2019
- Provided excellent customer service while assisting patients with prescription needs.
- Processed insurance claims and communicated with prescribers.
- Managed refills, data entry, and HIPAA-compliant records.
- Resolved customer issues through problem-solving and clear communication.
Store Protection Specialist
Ross Dress for Less
Orlando, FL
04.2018 - 04.2019
- Ensured a safe and secure shopping environment.
- Minimized theft and operational shortages through awareness and prevention.
- Built strong partnerships with store associates and leadership.
- Trained new employees on loss-prevention procedures.
Assistant
A&B Painting & Trim
07.2016 - 07.2018
- Performed interior and exterior painting, baseboard installation, grout, and caulking.
- Assisted with remodeling projects, cleanup, and material preparation.
- Communicated with clients and helped provide accurate job estimates.
- Coordinated project schedules and timelines to ensure timely completion of painting and trim tasks.
- Managed client communications, addressing inquiries and providing project updates effectively.
- Assisted in developing cost estimates and project proposals for potential clients.
- Oversaw inventory management, ensuring adequate supplies for ongoing projects while minimizing waste.
Crew Member
McDonald's
Orlando
09.2016 - 04.2017
- Delivered fast and friendly customer service in a high-volume environment.
- Prepared food efficiently while maintaining quality and safety standards.
- Worked collaboratively with team members under fast-paced conditions.
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently while adhering to safety and hygiene standards.
- Collaborated with team members to maintain cleanliness and organization in dining and food preparation areas.
- Assisted in training new crew members on operational procedures and best practices for efficiency.
- Monitored food quality and presentation, consistently meeting company standards for freshness and appearance.
- Resolved customer complaints promptly, fostering positive relationships and enhancing overall guest experience.
Education
Associate of Arts - Engineering
Valencia College
Orlando, FL05-2021
High School Diploma - Class of 2017
Central Florida Leadership Academy
Orlando, FL05.2017
Skills
- Audio/Video setup & troubleshooting
- Equipment repair & maintenance
- Customer service & communication
- Inventory management & organization
- Microsoft Word
- Excel
- PowerPoint
- Technical problem-solving
- Soldering & electronics repair
- Adaptability & quick learning
- Critical thinking under pressure
- Following SOPs & safety protocols
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Power Tools and Equipment
- Written/Verbal communication
- Troubleshooting
- Maintenance and repairs
- Quality control
- Risk mitigation
Languages
English
Spanish
Personal Information
Hobbies: Flying, RC aircraft, Computers, Sports, Reading, Technology, Dungeons & Dragons, Meeting new people
Timeline
Technician II
Main Event
06.2025 - Current
Audio Visual Warehouse Technician
LRAV
01.2023 - 03.2025
Attraction Operations Team Member
Universal Studios Orlando
10.2019 - 06.2023
Pharmacy Technician
Walgreens
04.2019 - 10.2019
Store Protection Specialist
Ross Dress for Less
04.2018 - 04.2019
Crew Member
McDonald's
09.2016 - 04.2017
Assistant
A&B Painting & Trim
07.2016 - 07.2018
Associate of Arts - Engineering
Valencia College
High School Diploma - Class of 2017
Central Florida Leadership Academy