Gabriel Ramirez
Oxnard,CA
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive manager with ten years of experience in team leadership in the restaurant and hospitality industries. Background includes sales, management and front and back-of-the-house operations. Flexible, results-oriented Manager offering focused leadership and restaurant operations knowledge to drive profitability. Exceptional communication skills. Customer-oriented General Manager with 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Store Manager
Urbane Cafe
Camarillo, CA
04.2021 - Current
- Hired, trained and evaluated personnel in store.
- Interview job candidates and made staffing decisions.
- Trained new associates on POS system and key sales tactics.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Developed top talent to strengthen workflow and productivity.
- Maintained proper product level and inventory control.
- Ensured compliance with policies, standards and security measures.
- Managed all aspects of store operations, organization, maintenance and purchasing functions.
- Oversaw employee scheduling and payroll processing to guide operations.
- Assigned work to team members based on company needs, personal strengths and job knowledge.
General Manager
Chipotle
Ventura, CA
12.2017 - 03.2021
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices and company procedures.
- Delivered business strategy and procedures to improve operational quality and team efficiency
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
Store Manager
Panda Express
Oxnard, CA
05.2010 - 12.2017
- Hired, trained and evaluated personnel in operations.
- Generated repeat business through exceptional customer service.
- Trained and developed new associates on POS system and key sales tactics.
- Completed profit and loss performance reports.
- Reported to district manager regarding all store and staff issues.
- Assigned employees to specific duties to best meet needs of store.
- Counted cash drawers and made bank deposits.
- Food ordering and food cost.
Key Holder
Goodwill Retail Store
Ventura, CA
02.2008 - 05.2009
- Operated cash register for cash, check and credit card transactions.
- Stocked and replenished merchandise according to store merchandising layouts.
- Cleaned and organized store, including checkout desk and displays.
- Alerted customers to upcoming sales events and promotions.
- Welcomed customers into store and helped them locate items.
Associate
Nine West Outlet
Camarillo, CA
09.2005 - 04.2008
- Consistently provided friendly guest service and heartfelt service.
- Promptly and empathetically handled guest concerns and complaints.
- Demonstrated integrity and honesty while interacting with guests, team members and managers.
- Pleasantly and courteously interacted with customers.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Handled currency and credit transactions quickly and accurately.
Education
BBA - Business
Bellevue University
Bellevue, NE04.2024
High School Diploma -
Penn Foster High School
Scranton, PA03.2020
Skills
- Customer-oriented
- Upselling techniques
- Skilled problem solver
- Personable
- Motivated team player
- Employee relations
- Flexible & Adaptable
- Troubleshooting
- Detail-oriented
Certification
Manager ServSafe - Exp. 2025
Timeline
Store Manager
Urbane Cafe
04.2021 - Current
General Manager
Chipotle
12.2017 - 03.2021
Store Manager
Panda Express
05.2010 - 12.2017
Key Holder
Goodwill Retail Store
02.2008 - 05.2009
Associate
Nine West Outlet
09.2005 - 04.2008
BBA - Business
Bellevue University
High School Diploma -
Penn Foster High School
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