Gabriel Adams
Kissimmee,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Underwriter
Symmetry Financial Group
01.2023 - Current
- Handling over 50 costumer calls per day.
- Net sales $12000 per month.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Made approval and denial recommendations by determining accurate risk levels.
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
Senior Manager
SYKES
01.2022 - 03.2023
- Supervising reports to be sent to the Federal Trade Commission and Internal Revenue Service following federal tax law and sate laws.
- Handing more than 100 calls per day of victims of Identity Theft nationwide.
- Leading team of 40 people.
- Provided strong leadership to enhance team productivity and morale.
Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
Held monthly meetings to create business plans and workshops to drive successful business.
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
Operations Manager
CVS HEALTH CORPORATION
11.2020 - 01.2022
- Leading to overproduction and deliveries on time. Bookkeeping of inventory and orders flow. More than 1 000 000 square foot warehouses.
- Approving time off, overtime, and schedule for more than 50 employees.
- Achieve seasons goals and high demands volumes of merchandise.
- Reduce loss and returns by 25% in 2 quarters.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Trained new employees on proper protocols and customer service standards.
Trained and guided team members to maintain high productivity and performance metrics.
Assisted in recruiting, hiring and training of team members.
Developed systems and procedures to improve operational quality and team efficiency.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Developed and maintained relationships with external vendors and suppliers.
Increased profit by streamlining operations.
Education
Bachelor of Arts - Finance
05.2020
Skills
- Data Analysis
- Data Collection
- Coverage Determination
- Quality Assurance
- Time Management
- Risk Management
- Quality Control
- Underwriting Calculations
- Financial Advisement
- Risk Assessment
- Payment Method
- Production Goals
- Customer Interaction
Certification
- Licensed Health and Life Insurance - [Timeframe]
Languages
Spanish
Native or Bilingual
French
Full Professional
Timeline
Underwriter - Symmetry Financial Group
01.2023 - Current
Senior Manager - SYKES
01.2022 - 03.2023
Operations Manager - CVS HEALTH CORPORATION
11.2020 - 01.2022
University of Pennsylvania - Bachelor of Arts, Finance
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