Overview
Work History
Education
Skills
Timeline
Hi, I’m

GABRIEL ALRIDGE

GARLAND,TX

Overview

15
years of professional experience

Work History

New York Life

Leave of Absence Manager
02.2019 - Current

Job overview

  • Make claim / customer eligibility determinations and manage on-going claims for an assigned caseload of Family Medical Leaves, STD and through capturing medical information, applying appropriate provisions, following legal guidelines, and leveraging expert resources
  • Communicate with employees, employers, and various medical professionals to gather information regarding the application for, payment of, and ongoing management of Family Medical Leave benefits
  • Conduct an evaluation of all absences, including a review of all medical information, and determine whether to approve or deny
  • Maintain Leave and absence information in the system, including comprehensive activity notes, correspondence, and payments.

Priority Fulfillment Services Web INC

Team Lead
09.2015 - 01.2019

Job overview

  • Supervise day to day operations in a Contact Center Environment
  • Assist with consumer related issues and handled escalations as needed
  • Monitor each agent and provide coaching to develop and improve call handling
  • Calibrate consumer interactions with clients and internal leadership
  • Evaluated employees' strengths and assigned tasks based upon experience and training
  • Recruited and hired top performers to add talent and value to department
  • Applied customer feedback to develop process improvements and support long-term business needs
  • Accomplished multiple tasks within established timeframes
  • Maximized performance by monitoring daily activities and mentoring team members.

Priority Fulfillment Services Web INC

Customer Service Representative
05.2012 - 09.2015

Job overview

  • Answer member requests concerning services, products, billing, equipment, claims, and report problem areas
  • Utilizes mechanized systems to initiate and complete service orders and handle customer requests
  • Tracked orders.

Dillard's

Sales Associate
03.2010 - 04.2012

Job overview

  • Helped customers locate products and checked the store system for merchandise at other sites
  • Prepared merchandise for the sales floor by pricing or tagging
  • Engage with customers to build rapport and loyalty
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers
  • Processed product returns and assisted customers with other selections.

Education

Collin County Community College
Plano, TX

Associate Of Business Administration

Skills

  • Efficient and Detail Oriented Up-selling and Cross Selling
  • Microsoft Office Issue and Complaint Resolution
  • Problem Solving Patient and Emphatic
  • Team Leadership Upbeat and Positive Personality
  • Responding to Difficult Customers
  • Customer Account Management
  • Calm and Professional Under Pressure
  • Product Availability
  • Upbeat and Positive Personality
  • Efficient and Detail-Oriented

Timeline

Leave of Absence Manager

New York Life
02.2019 - Current

Team Lead

Priority Fulfillment Services Web INC
09.2015 - 01.2019

Customer Service Representative

Priority Fulfillment Services Web INC
05.2012 - 09.2015

Sales Associate

Dillard's
03.2010 - 04.2012

Collin County Community College

Associate Of Business Administration
GABRIEL ALRIDGE