Gabriel Alvarez
Casselberry,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Caller Representative
Customer Service Department
Orlando, FL
06.2020 - 07.2024
- Answered incoming customer calls regarding product inquiries, orders, and complaints.
- Resolved customer complaints in a timely manner.
- Followed up with customers to ensure satisfaction with resolution process.
Catering Assistant
Gate Gourmet
Orlando, FL
02.2017 - 03.2020
- Prepared food items according to recipes and instructions.
- Kept track of inventory levels for all necessary items such as chafing dishes, plates, utensils.
- Cleaned kitchen equipment and surfaces after each event.
- Ensured quality control of all food products before serving.
Bus Driver
Travel Ways
Orlando, FL
02.2013 - 01.2017
- Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
- Maintained daily logs of vehicle inspections, trips, hours worked and other pertinent information.
- Greeted customers in a friendly manner when boarding the bus.
- Assisted elderly or disabled passengers with boarding and disembarking from the bus.
- Provided courteous customer service while answering questions regarding routes and schedules.
- Verified that all passengers were seated before operating the bus.
- Responded quickly and calmly in emergency situations such as accidents or medical emergencies.
Education
Aviation
Kléber Franco Cruz
Ecuador03-1981
Skills
- Call center experience
- Performance tracking
- Inbound call management
- Calm under pressure
- Store maintenance
- Time management
- Verbal and written communication
- Effective communication
Timeline
Caller Representative
Customer Service Department
06.2020 - 07.2024
Catering Assistant
Gate Gourmet
02.2017 - 03.2020
Bus Driver
Travel Ways
02.2013 - 01.2017
Aviation
Kléber Franco Cruz
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