Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gabriel Amerson

Pulaski,TN

Summary

Detail-oriented administrative assistant with experience in customer service, data entry and office management.

Background includes administrative, financial, data entry, and customer service experience. Knowledgeable about retail business processes and requirements.


Overview

8
8
years of professional experience
1
1
Certification

Work History

Store Manager

Titlemax
08.2023 - Current
  • Completed point of sale opening and closing procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Supervised guests at front counter, answering questions regarding products.
  • Interacted well with customers to build connections and nurture relationships.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Correctional Corporal

Lawrence County Sheriff
04.2021 - 08.2023
  • Completed daily work report sheets and delegated tasks to employees.
  • Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
  • Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
  • Verified all prison visitors carried proper identification and had no contraband before entering institution.
  • Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
  • Excellent communication skills, both verbal and written.

Team Leader Manager

Modine Manufacturing Company
04.2017 - 04.2021
  • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
  • Increased productivity and revenue streams through effective change management practices.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Identified and corrected deficient performance and behaviors to achieve maximum productivity.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.

Customer Service Sales Representative

Sears Hometown & Outlet Stores Inc.
06.2016 - 02.2017
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Computed total costs and profit requirements for customer sales to provide accurate pricing.
  • Set and achieved company defined sales goals.
  • Consulted with businesses to supply accurate product and service information.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Kept detailed records of daily activities through online customer database.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
02.2017

Skills

  • Loss Prevention
  • Project Management
  • Supply Ordering
  • Customer Service Management
  • Systems and software expertise
  • Customer Service
  • Customer service background
  • Remote Office Availability
  • Multitasking
  • Data Entry

Certification

Management training course.

Timeline

Store Manager

Titlemax
08.2023 - Current

Correctional Corporal

Lawrence County Sheriff
04.2021 - 08.2023

Team Leader Manager

Modine Manufacturing Company
04.2017 - 04.2021

Customer Service Sales Representative

Sears Hometown & Outlet Stores Inc.
06.2016 - 02.2017

High School Diploma -

Penn Foster Career School

Similar Profiles

CREATE PROFILE
Gabriel Amerson