Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gabriel Arraya

Miami,Florida

Summary

Dynamic and dedicated professional with exceptional customer service skills honed at Foresta Restaurant. Proven ability to multitask effectively while enhancing guest relations and satisfaction. Adept at managing reservations and addressing concerns, ensuring a seamless dining experience. Committed to maintaining high standards of food safety and hygiene, driving repeat customer visits.

Offering warm and approachable demeanor, eager to learn and grow in dynamic restaurant environment. Brings foundational understanding of customer service principles and can quickly adapt to new systems and processes. Ready to use and develop communication and organizational skills in [Desired Position] role.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

3
3
years of professional experience

Work History

Restaurant Hostess

Foresta Restaurant
08.2022 - 05.2025
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
  • Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
  • Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
  • Complied with food safety and food hygiene regulations to safeguard public health.
  • Increased efficiency by organizing menus and updating daily specials boards before each shift.
  • Delivered unparalleled service to drive positive dining experience and repeat customer visits.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Advised customers about special offerings and menu items to help drive sales.
  • Answered phone calls to take orders, give information and document reservations.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.

Education

BBA - Business Administration

Miami Dade College
Miami, FL
12-2025

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Active learning
  • Guest relations

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Restaurant Hostess

Foresta Restaurant
08.2022 - 05.2025

BBA - Business Administration

Miami Dade College

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Gabriel Arraya