Gabriel Avitia
Tucson,AZ
Summary
Experienced and motivated professional with a strong desire to continuously learn and grow, seeking a position in computer software and technology to advance my career. Committed to achieving success, I have a background in a customer service-oriented tech support environment. Possessing exceptional communication skills and troubleshooting abilities, I leverage my extensive knowledge of the products and services I work with to efficiently identify and resolve issues in a timely manner.
Overview
7
7
years of professional experience
Work History
Microsoft 365 Concierge Ambassador
Mural Consulting
03.2019 - 02.2024
- Helped Businesses implement cloud and Software as a Service (SaaS) technologies
- Identified business needs by asking scoping questions, researching, troubleshooting, and providing a solution to their concerns
- Assist admins to accomplish email/data migrations from another host to Microsoft 365
- Provided clear verbal and written instructions to guide admins to complete troubleshooting steps in a timely manner
Customer Care Representative
Afni
08.2017 - 03.2019
- Address and resolve over 300 customer inquiries in a timely and accurate fashion a week
- Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints
- Deescalated customers by applying empathy, patience and communication skills to ensure the customer that I was aware of the situation
- Maintained a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty
- Developed effective relationships with all call center departments through clear communication and being a team player
Education
Pima Community College
01.2017
Skills
- Customer Service
- Scoping/Researching/Troubleshooting
- Excellent notes
- Building and upgrading computers
- Microsoft 365 Applications
- Exchange Online
- Microsoft Teams
- SharePoint/OneDrive
- Microsoft 365 Tenant Admin Management
- Domain/DNS Configuration
- Email Migrations
- Excellent Written and Verbal communication skills
- A Certified (2013)
- Computer efficient (Windows Vista, 7, 8, 10, 11, Mac)
Timeline
Microsoft 365 Concierge Ambassador
Mural Consulting
03.2019 - 02.2024
Customer Care Representative
Afni
08.2017 - 03.2019
Pima Community College
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