Gabriel Baez
Brooksville
Summary
Senior Engineer with extensive experience in system engineering and technical support, skilled in leading teams and optimizing processes. Proficient in executing code deployments and analyzing logs to troubleshoot issues, contributing to improved system reliability and customer satisfaction.
Overview
27
27
years of professional experience
Work History
Senior System Engineer
Syniverse Technology
06.2008 - Current
- Lead the team by prioritizing and delegating any projects or tasks to other team members and making sure that they complete it in a timely manner.
- Provide support and resolve any technical issues our customers might be having with our Web Portal.
- In a Unix/Linux environment capture and Analyze Logs from our proxy and application servers.
- Execute code deployments using Jenkins to our UAT and Production environments.
- Perform validations using various tools setup scripts to check application/memory, CPU usage, disk space etc.
- Provide and collect data using Oracle SQL Developer, Postgres.
Technical Support Specialist
Nielsen Media
01.2005 - 05.2008
- Supported members by resolving technical issues with equipment, enhancing user satisfaction and device functionality.
- Provide technical solutions to various products supported by our company.
- Troubleshoot and reconfigure any hardware and software problems with our equipment by using my programming background, VI editing certain files or applications using Linux/Unix.
- Traveled to reference sites to install monitoring equipment and configure Cisco, Citrix, or Juniper routers, addressing application issues effectively.
Transmission Analyst Support
JP Morgan Chase
12.1999 - 01.2005
- Evaluated error conditions, took corrective action, and investigated telecommunication issues with customers to resolve problems effectively.
- Evaluated error conditions, took corrective action, and tested communication links with customers to ensure reliability.
- Monitored and troubleshot network testing issues in real-time.
- Ensured day-to-day tandem operations functioned smoothly and met all transmission deadlines.
Education
Bachelor - Computer Information Technology
University of Phoenix
Tampa, FL05-2003
Skills
- Oracle Fusion Middleware
- WEBLOGIC
- OAM
- OIM
- OVD
- OID
- WS02
- Ansible
- Jenkins
- Documentation tools
- Python
- Presentation software
- Linux and unix administration
- Red Hat
- Automation scripting
- Linux certification
- SQL
- Java
- Cloud infrastructure
- System integration
- Configuration management
- Troubleshooting
- Root-cause analysis
- Capacity planning
- Incident response planning
- Log analysis
- Code deployment
- Process optimization
- Continuous improvement
- Design and implementation
- Troubleshooting and analysis
- Scripting languages proficiency
- Linux administration
- System diagnostics
- SSL
- DNS
- NFS
- TCP/IP
- Grafana
- Client engagement
- RHCE
- VBScript
- Microsoft Word
- Excel
- Powerpoint
- Effective communication
- Customer support
- Attention to detail
- Standard operating procedures
- Troubleshooting analysis
- Design implementation
- Advanced troubleshooting
- Team leadership
- Organizational improvement
- Change management
- Change control documentation
- Process enhancement
- Process documentation
- Expert problem solving
- Incident response
- Technical troubleshooting
- Scripting proficiency
- System integration
Leadership Experience
Successfully led a team to complete all our projects and task in a timely manner and maintaining our stability of the customer portals with minimum downtime.
Communication Skills
Implemented new procedures and technologies that improved efficiency and streamlined operations.
Timeline
Senior System Engineer
Syniverse Technology
06.2008 - Current
Technical Support Specialist
Nielsen Media
01.2005 - 05.2008
Transmission Analyst Support
JP Morgan Chase
12.1999 - 01.2005
Bachelor - Computer Information Technology
University of Phoenix