Gabriel Barbet
Tucker,Georgia
Summary
Accomplished Front Desk Receptionist at Tucker Town Dental, adept at optimizing office workflow through strategic appointment scheduling and exceptional customer service. Leveraged attention to detail and communication skills to enhance patient relations and streamline insurance processes, achieving a substantial reduction in scheduling conflicts. Proficient in maintaining confidentiality and office organization. Employed there for five years. Built relationships with other dental offices and patients to facilitate frequent patient retention.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Tucker Town Dental
06.2019 - 04.2025
- Greeted visitors and directed them to appropriate personnel, ensuring positive first impressions.
- Managed multi-line phone system, efficiently routing calls and taking messages as needed.
- Scheduled appointments and maintained calendar for office staff, optimizing workflow and organization.
- Processed incoming mail and packages, distributing them promptly to relevant departments.
- Handled filing insurance claims / speaking with insurance companies regarding missed payments, changes in payment types, changes in payment addresses, customer disputes.
- Assisted in maintaining office software in terms of updates and maintenance.
- Managing resumes for prospective new hires- calling back to follow up and setting up work interviews.
Education
High School Diploma -
Tucker High School
Tucker,GANo Degree - American History
Oglethorpe University
Brookhaven, GANo Degree - Psychology
Oglethorpe University
Brookhaven, GeorgiaSkills
- Customer service- I have a wealth of experience with speaking with and maintaining good relationships with customers to ensure a smooth and productive relationship between customers and office, along with learning customer schedules to be able to reduce missed or rescheduled appointments
- Attention to detail- I prioritize paying attention to things such as procedure length or recovery time when scheduling appointments or follow ups for procedures in order to ensure customers are not put out of work or other obligations due to recovery
- Time management- I pride myself on carefully balancing scheduling for office hours and patient availability- scheduling patients who could only come on certain days (example: some who only have availability on the first and third weekend of every month) and moving around appointments to fit with these needs Also allowing for prompt rescheduling when necessary due to cancellations
- Listening skills- I am skilled at observing and listening to patient and doctor needs to ensure a smooth relationship between office and patients- working around doctors personal schedule (due to circumstances surrounding family, medical necessities, or emergency circumstances) and patient schedule Maintaining a positive relationship by listening to patients and forming relationships while remaining professional
- Appointment scheduling- I focus on scheduling appointments based on procedure length, factoring in time to prep and clean rooms before hand, and a margin of error in case of events such as nerves, a need to replace tools, patient needing accomodations such as a restroom break or other circumstances
- Verbal and written communication- I am able to speak with and email patients regarding treatments (when appropriate under confidentiality), insurance companies, supply providers, biomedical waste disposal, and other offices in regards to referrals or requests
- Scheduling appointments- A majority of my time was spent scheduling appointments, so that the office would be able to have a balanced and healthy day, allowing for the maximum amount of patients to be seen without compromising the efficiency of the staff
- Office organization- I am skilled at organizing office materials and documents, such as patient forms, insurance claims and letters, along with basic supplies and deliveries
- Confidentiality handling- I am skilled at dealing with matters regarding HIPPA Privacy Law, and general confidentiality practices and procedures
Accomplishments
- Managed and updated Dentrix software for the office, resulting in faster, more efficient systems.
- Supervised purchase of new equipment to sync with new digital scanning software for braces, invisalign, and more.
- Located and established relationships with new dental labs and managed ones with existing dental labs.
- Received and reviewed resumes for prospective dental assistants.
- Assisted in maintaining and repairing on-site devices while the manager was overseas due to the trust and reliability I established.
Languages
English
Native or Bilingual
Timeline
Front Desk Receptionist
Tucker Town Dental
06.2019 - 04.2025
High School Diploma -
Tucker High School
No Degree - American History
Oglethorpe University
No Degree - Psychology
Oglethorpe University