Gabriel Barboza
Four Seasons Hotel
Fort Lauderdale
1
Certification
9
years of professional experience
Dedicated F&B Server with exceptional customer service skills, effective multitasking, and strong communication. Committed to enhancing guest relations and maintaining cleanliness and food safety standards.
Work History
F&B Server
8 Months- Delivered exceptional guest service in high-pressure dining environments.
- Managed food and beverage orders, ensuring accuracy and timely delivery.
- Trained and mentored new staff on service standards and operational procedures.
- Collaborated with kitchen staff to enhance menu offerings and guest satisfaction.
- Resolved guest inquiries and complaints promptly, enhancing overall experience.
- Maintained cleanliness and organization of dining areas, adhering to health standards.
- Enhanced customer satisfaction by providing attentive and efficient service during busy shifts.
- Mastered menu knowledge to provide informed recommendations, leading to increased upselling opportunities.
- Cultivated positive working relationships with coworkers, contributing to a supportive team environment.
- Supported colleagues during peak hours by assisting with bussing tables or running food when necessary.
Pool Server
8 Years 7 Months- Delivered exceptional customer service in high-paced poolside environment.
- Managed food and beverage orders efficiently, ensuring timely delivery to guests.
- Collaborated with kitchen staff to maintain menu accuracy and quality standards.
- Trained new team members on service protocols and guest interaction techniques.
- Resolved guest complaints promptly, enhancing overall satisfaction and experience.
- Maintained cleanliness and organization of poolside area, ensuring compliance with health regulations.
- Utilized strong interpersonal skills to create a welcoming atmosphere for all pool patrons, fostering lasting connections with guests.
- Managed cash transactions efficiently while maintaining strict adherence to company policies regarding payment procedures.
- Balanced multiple tasks simultaneously, ensuring seamless service during busy periods at the pool area.
- Increased beverage sales through effective upselling techniques and personalized recommendations.
- Supported team members during peak hours by stepping in as needed, showcasing adaptability and excellent teamwork skills.
- Maintained knowledge of current promotions and special events, effectively communicating relevant information to guests during their poolside experience.
- Handled guest complaints professionally, resolving issues promptly to maintain high customer satisfaction levels.
- Demonstrated knowledge of menu items and ingredients, enabling accurate communication with guests regarding dietary restrictions or preferences.
- Maintained a clean and organized pool area for optimal guest comfort and safety.
- Performed daily inventory checks to ensure adequate stock levels and minimal waste.
- Assisted in training new pool servers, sharing best practices for efficient service and guest relations.
- Maintained clean and safe work environment.
Education
High School Diploma
Skills
Strong communication skills
Efficient multitasking
Exceptional customer service
Cleanliness standards
Food safety awareness
Cash handling expertise
Food presentation
Guest relations
Fine dining experience
Beverage preparation
Strong work ethic
Wine pairing
Quality control
Task prioritization
Performance improvement
Warm and friendly
Teamwork and collaboration
POS operation
Positive and professional
Server training
Hostess support
Point of sale (POS) system operations
Table resetting
Menu item recommendation
Special dietary requirements
Table bussing
Certification
- Certified Designated Trainer, Four seasons Miami - 2024/2025
- Certified UpScale service, Forbes - 2024
- Certified TIPS Training - 2020 / 2023
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
F&B Server
Four Seasons Hotel
10.2025 - 06.2026Read More
Pool Server
Four Seasons Hotel Miami
02.2017 - 09.2025Read More
Miami Dade College
High School Diploma
Read More