Gabriel Berrios
Summary
Dynamic operations leader with a proven track record at US Process Servers, LLC, where I enhanced customer satisfaction through proactive communication and process improvements. Skilled in logistics management and staff development, I successfully managed budgets and increased research efficiency, ensuring the timely delivery of legal documents and exceptional service quality.
Overview
9
9
years of professional experience
Work History
General Manager of Operations
US Process Servers, LLC
01.2023 - Current
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Created and managed marketing budget and monthly reporting.
- Received papers to be served from attorneys, court clerks, and magistrates, and printed out papers.
- Provided proof of service and filed in court.
- Increased research efficiency by streamlining data collection and analysis processes.
Legal Courier/Process Server
DLE Process Servers
03.2020 - 01.2023
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced client satisfaction by promptly delivering legal documents to the necessary parties.
- Delivered all subpoenas for record release
- Also delivered subpoenas for individuals and businesses.
Logistics Manager
Universal Engineering Sciences, Inc
05.2016 - 03.2020
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Conducted regular audits of logistics practices to identify areas for improvement and implement corrective actions accordingly.
- Collaborated with architects, contractors, and clients for successful project execution.
- Coordinated with subcontractors effectively, ensuring seamless integration into overall project timelines and budgets.
- Accurately documented all dispatch activities for better record-keeping and future reference.
- Dispatched Field Techs, conducted and monitored testing and inspection of materials and finished product quality.
Education
High School Diploma -
Lindsey Hopkins Technical College
Miami, FL 06-1985
Skills
- Operations management
- Staff development
- Business analysis
- Logistics management
- Documentation review
- Schedule management
- Customer service
Timeline
General Manager of Operations
US Process Servers, LLC
01.2023 - Current
Legal Courier/Process Server
DLE Process Servers
03.2020 - 01.2023
Logistics Manager
Universal Engineering Sciences, Inc
05.2016 - 03.2020
High School Diploma -
Lindsey Hopkins Technical College
Similar Profiles
Lisa M. CerratoLisa M. Cerrato
Owner/President at Professional Process Servers of NY, LLCOwner/President at Professional Process Servers of NY, LLC
AMY LUSTERAMY LUSTER
Skip Tracer Manager at GPS Servers LLCSkip Tracer Manager at GPS Servers LLC
Anthony AguinagaAnthony Aguinaga
Carpenter Foreman at Optimized Process Designs LLC, OPDCarpenter Foreman at Optimized Process Designs LLC, OPD
Michael BongiovanniMichael Bongiovanni
General Manager of Operations at William B. Meyer, IncGeneral Manager of Operations at William B. Meyer, Inc
Devon RothDevon Roth
General Manager of Operations at Mother's CantinaGeneral Manager of Operations at Mother's Cantina