Gabriel Berrios
Cocoa
Summary
Experienced with branch operations coordination, ensuring efficient and seamless processes. Utilizes strategic planning and organizational skills to enhance operational performance. Strong understanding of team dynamics and problem-solving to achieve consistent results.
Professional with substantial experience in branch operations, adept at streamlining processes and enhancing efficiency. Highly focused on team collaboration and achieving results, flexible and reliable in meeting changing needs. Skilled in operations management, customer service, and team leadership, bringing strong focus on optimizing workflows and driving success.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Risk management professional with extensive experience in identifying and mitigating risks for organizations. Recognized for strong focus on team collaboration and achieving results. Known for flexibility in adapting to changing needs, reliability, and proficiency in regulatory compliance, risk assessment, and strategic planning.
Overview
9
9
years of professional experience
Work History
Branch Operations Coordinator
Wells Fargo
12.2021 - Current
- Conducted regular audits to ensure compliance with company policies and industry regulations.
- Spearheaded initiatives geared towards cost reduction measures while maintaining quality standards.
- Built rapport with clients by consistently providing exceptional service leading to repeat business.
- Coordinated staff scheduling, ensuring adequate coverage during peak hours and holidays.
- Effectively managed risk by implementing strategies aligned with corporate guidelines.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
Dental Assistant/Training Director
North American Dental Group
02.2019 - Current
- Preforming dental procedures such as General Dentistry, Endodontics, Pediatrics Dentistry, and Oral Surgery
- Performs technical chair side assistance during dental procedures and examinations. Prepares materials and passes instruments to dental provider as requested
- Perform all necessary housekeeping procedures including keeping all work areas properly stocked and sterilized. Manage spills and patient accidents. Conducting instrument and medical device sterilization, organizing, and packaging
- Front office tasks including multi-telephone use, scheduling, insurance, billing, maintaining referrals, charts, Open dental and Easy dental software with expert knowledge and POI/Consent forms
- Helping patients be comfortable, taking blood pressure/pulse, giving POI instructions, noting medical history, perform x-ray procedures and develops film, and giving care before, during, and after procedures
- Ordering supplies, maintaining contact with suppliers, packaging returns, handling receiving packaging, stocking multiple operatories/front office/sterilization/lab, end of quarter inventory by hand, and maintaining stock and inventory for two offices
Store Manager/Director
Chick Fil A
03.2016 - 04.2019
- Always conduct daily and weekly safety inspections of food service equipment to ensure optimal operation conditions. Ensure a safe environment is always maintained
- Develops and implements programs to train employees. Maintains employee documentation and records; prepares and maintains procedure manuals.
- Ensure quality, consistency, and adherence to standards based on Chick-fil-a's standards.
- Ensures compliance to sanitation, and general workplace safety standards
- Helps analyze financial data including shortage to identify business opportunities, determine proper action plan, and increase of sales
- Maintains a working relationship with all vendors. Monitor and correct delivery procedures, ensure the accuracy of orders. Report any problems to management
- Manage marketing, merchandising, cash handling procedures, and reporting process
- Manages the front and back of house dining operation including marketing, merchandising and cash handling
- Providing world class customer service in accordance to Chick-fil-a standards
- Follow loss prevention, risk control, quality assurance, and proper cash handling procedures
Education
High School Diploma -
Brevard Board of Education
12.2018
Skills
- Office administration
- Document preparation
- Compliance monitoring
- Branch operations management
- Training and development
- Excellent work ethic
- Account review
- Risk analysis
- Risk mitigation
- Attention to detail
- Excellent time management skills
- Security and safety protocols
Timeline
Branch Operations Coordinator
Wells Fargo
12.2021 - Current
Dental Assistant/Training Director
North American Dental Group
02.2019 - Current
Store Manager/Director
Chick Fil A
03.2016 - 04.2019
High School Diploma -
Brevard Board of Education
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