Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gabriel B Lance III

Decatur,GA

Summary

Dynamic professional with extensive experience in operations research and process improvement. Expertise in enhancing operational efficiency through advanced data management systems and innovative problem-solving techniques. Developed standardized procedures that streamlined onboarding processes, improving service delivery and performance metrics.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Service Engineer

Comcast Technology Solutions
Memphis, TN
01.2023 - 02.2024
  • Developed and implemented systems to maintain equipment functionality.
  • Conducted cost analysis for various maintenance projects to determine the most efficient solutions.
  • Updated technical documentation related to equipment specifications and maintenance procedures.
  • Utilized computerized maintenance management systems CMMS for tracking work orders, inventory management, and reporting purposes.

Operation Analyst

Delta Airlines
Atlanta, GA
08.2018 - 01.2022
  • Recognized problems with performance and operations and worked with management to find solutions.
  • Collaborated in the development of standardized operating procedures (SOPs) for onboarding and managing third-party service providers, streamlining processes, and enhancing efficiency.
  • Maintained and updated international freight rate databases, ensuring data accuracy and accessibility for efficient operations and informed rate analysis.
  • Gathered, archived, and obtained production data for use in reporting.
  • Processed new papers, kept records, and checked data against specifications.

Artist Relations Manager

MADD TING, LLC
Atlanta, GA
06.2018 - 06.2019
  • Discussed opportunities with industry connections and advocated for clients best suited for Openings.
  • Facilitated communication between artists and their fans through social media platforms and email newsletters.
  • Assisted in creative decisions regarding album artwork stage design visual aspects of the artist's brand.

Operations Agent

Delta Airlines
Atlanta, GA
03.2013 - 08.2018
  • Supervised airfield operations, including arrivals, departures, and fueling, identifying, and addressing concerns promptly to maintain targets.
  • Planned and executed strategies to increase business and drive profit growth.
  • Coordinated operations and communication between maintenance staff and air traffic control.
  • Arranged with organizations to provide aircrew needs for temporary aircraft repair, messes, refueling, billeting, and ground transportation.

Processing Clerk

USPS
Atlanta, GA
09.2011 - 04.2014
  • Developed options and implemented solutions to resolve complex process issues.
  • Analyzed process and performance data to identify areas for improvement.
  • Monitored ongoing performance of multiple processes, making adjustments as required to meet desired outcomes.

Event Coordinator

Georgia State University
Atlanta, GA
09.2010 - 08.2012
  • Organized events, including location selection and booking, scheduling, and marketing initiatives.
  • Generated reports for leadership regarding event planning activities, including open inquiries scheduling, cancellations, and proposal development.

Education

Bachelor of Arts - Political Science

Georgia State University
Atlanta, GA
05.2015

Bachelor of Arts (B.A.) - Philosophy

Georgia State University
Atlanta, GA
05.2015

Skills

  • Data quality assurance
  • Descriptive analytics
  • Process improvement
  • Operations research
  • Forecasting techniques
  • Operational efficiency
  • Creative problem-solving
  • Data management systems

Certification

  • Microsoft Cybersecurity Analyst Professional Certificate

Timeline

Service Engineer

Comcast Technology Solutions
01.2023 - 02.2024

Operation Analyst

Delta Airlines
08.2018 - 01.2022

Artist Relations Manager

MADD TING, LLC
06.2018 - 06.2019

Operations Agent

Delta Airlines
03.2013 - 08.2018

Processing Clerk

USPS
09.2011 - 04.2014

Event Coordinator

Georgia State University
09.2010 - 08.2012

Bachelor of Arts - Political Science

Georgia State University

Bachelor of Arts (B.A.) - Philosophy

Georgia State University

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