Open To Work
Gabriel Bonilla
Wesley Chapel,FL
Work Preference
Summary
Driven professional with a proven track record in customer service and delivery efficiency, notably with Steadfast Delivery Solutions and multitasking abilities. Excelled in roles requiring strong verbal communication and data management skills, enhancing customer satisfaction and streamlining processes. Bilingual in English and Spanish, adept at fostering teamwork and collaboration. Committed to maintaining professional relationships to increase quality and drive business results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Delivery Driver
Steadfast Delivery Solution
07.2023 - Current
- Delivered Amazon packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Before joining Steadfast, I also worked for almost 2 years doing the same work independently, as part of the
Amazon Flex program. - Operated delivery vehicle safely and efficiently to ensure timely service and customer satisfaction, also conducted daily vehicle inspections to maintain safety and compliance standards.
Customer Service Representative
Encore Global Solutions
01.2019 - 09.2021
- Processed returns efficiently in billing disputes department, maintaining accuracy in transactions management, while responding to customer requests for services, and company information.
- Provided management and moderation for multiple websites.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving
disputes or conflicts.
Agent Guest Port Services
Carnival Cruise Lines
10.2016 - 04.2019
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive
experience throughout all interactions. - Served customers in a friendly, efficient manner following outlined steps of service.
Education
Bachelor of Science - Social Sciences
Sistema Universitario Ana G Mendez - Universidad Del Turabo
Gurabo2015
Associate of Arts - Draftmenship
Huertas College
Caguas2009
High School Diploma -
Escuela Ana Roqué de Duprey
Humacao, Humacao2007
Skills
- Positive Attitude
- Valid Driver's License
- Teamwork and Collaboration
- Data management
- Self-motivated
- Strong verbal communication
- Process implementation
- Computer literate
- Positive and friendly
- Training development aptitude
- Staff development
- MS Windows proficient
- Employee relations
- Bilingual ( English & Spanish)
- Familiar with computerized systems
Certification
- Driver's license
- DOT certification
- TWIC certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Delivery Driver
Steadfast Delivery Solution
07.2023 - Current
Customer Service Representative
Encore Global Solutions
01.2019 - 09.2021
Agent Guest Port Services
Carnival Cruise Lines
10.2016 - 04.2019
Associate of Arts - Draftmenship
Huertas College
High School Diploma -
Escuela Ana Roqué de Duprey
Bachelor of Science - Social Sciences
Sistema Universitario Ana G Mendez - Universidad Del Turabo