ERIKA M. BORRAYO
Buckeye,AZ
Summary
Accomplished General Manager at Krispy Kreme, adept in risk management and fostering team leadership. Excelled in enhancing customer relations and streamlining order processing, significantly improving operational efficiency. Proven track record in employee development and bilingual communication, driving sales growth and staff proficiency.
Overview
34
34
years of professional experience
Work History
General Manager
Krispy Kreme
Glendale
01.2012 - 01.2024
- Verified accuracy of incoming shipments with purchase orders.
- Inventory of stores.
- Created purchase orders for inventory restocking as needed.
- Payroll Manager with payroll processing and auditing tasks.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Processed invoices, purchase orders and other financial documents.
- Developed, coordinated, and monitored financial budgets.
- Monitored customer service standards and provided feedback to staff members in order to ensure quality customer service.
- Maintained records of inventory received from suppliers as well as inventory sold in store.
- Assisted with recruiting, interviewing and hiring qualified personnel for department positions.
- Collaborated with human resources to manage driver recruitment, training, and performance evaluations.
- Developed work schedules according to budgets and workloads, covering priority tasks.
Teller/Loan processor
Pioneer Federal Credit Union
Jerome, USA
01.2000 - 01.2012
- Explained the features of various banking products available to customers.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Explained account information to customers in detail as needed.
- Provided exceptional customer service while accurately processing routine transactions.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Assisted customers in opening new accounts and completing required paperwork.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Home Assistant Manager
Fred Meyer
Twin Falls, USA
01.1990 - 01.2000
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Prepared patients for self-management and decision-making responsibilities.
- Created and managed budgets for travel, training, and team-building activities.
- Managed a system for tracking inventory and ordering supplies as needed.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned work and monitored performance of projects
- Supervised daily operations including scheduling shifts, assigning duties.
Education
Carrington College -
Carrington College
01.2022
College of Southern Idaho -
College of Southern Idaho
Twin Falls, Idaho01.2016
High School -
Wendell High School
Wendell01.1999
Skills
- Order Processing
- Risk management
- Team leadership
- Efficient multi-tasker
- Customer relations
- Employee development
- Teamwork Collaboration
- Planning and organizing
- Purchase orders
- Bilingual
- Communication
- Staff supervision
- Purchasing
- Sales
- Staff training and development
- Verbal and written communication
References
Available upon request
Timeline
General Manager
Krispy Kreme
01.2012 - 01.2024
Teller/Loan processor
Pioneer Federal Credit Union
01.2000 - 01.2012
Home Assistant Manager
Fred Meyer
01.1990 - 01.2000
Carrington College -
Carrington College
College of Southern Idaho -
College of Southern Idaho
High School -
Wendell High School
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