Gabriel Brooks
Richards,TX
Summary
Service-focused, adaptable, enthusiastic prospect equipped with the capacity to learn. Reliable team-player quick to grasp essential job skills and knowledge seeking steady work.
Overview
7
7
years of professional experience
Work History
Technical Support Assistant III
Park Hill School District
06.2021 - 01.2024
- Assist in the refreshing of district end-user devices
- Installing/Uninstalling cables, equipment, and devices
- Receiving and unboxing technology inventory and equipment
- Assisting in the imaging of technology devices
- Lifting, sorting, moving, technology equipment
- Attending meetings or work occasional overtime during busy periods as requested by supervisors or district administration
- Clean, label, and repair technology equipment
- Be respectful and courteous to parents, students, and staff
- Read and respond to email in timely manner
- Be comfortable with the use of computers and other district technology to facilitate communication with district staff and administration
- Complete all required training
- Travel in district as needed to provide services to district buildings and personnel, deliver or pick up technology equipment as needed to facilitate the repair and/or distribution of technology
- Participate in special technology projects as required
- Install Network Infrastructure.
Preloader
UPS
Kansas City
06.2020 - 02.2021
- Unloading trucks and ensure packages are loaded correctly
- Follow proper postal routing guidelines
- Package sorting and handling
- Operate mechanical equipment to more larger package shipments.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Ensured that all products were stored properly in designated areas.
- Worked collaboratively with other preloaders to ensure efficient workflow throughout the day.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Scanned, pushed and loaded items on conveyor line for loading into trailers.
- Assisted with unloading trailers manually when necessary using appropriate tools such as dollies or carts.
Maintenance
Monarch Care and Wellness
Miramar, Florida
01.2017 - 05.2018
- Read and interpret maintenance manuals, service bulletins, and other specifications to determine the feasibility and method of repairing or replacing malfunctioning or damaged components
- Preform maintenance duties in reference to said manuals
- Provide Technical Support Administrative Duties
Student Help Desk
Sheridan Technical College
Hollywood, Florida
09.2017 - 02.2018
- Provide networking/desktop support and perform maintenance tasks
- Earned commendations for teamwork, flexibility and work excellence in providing support.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Cashier
Mama Ilene’s Cafe
Miramar, Florida
03.2017 - 05.2017
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, and obtain details of complaints
- Determine charges for services requested, collect
- Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable
- Test cooked food by tasting and smelling it to ensure palatability and flavor conformity
- Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary
- Monitor compliance with health and fire regulations regarding food.
Education
High School Diploma -
Everglades Highschool
College Credits - Electrical Engineering and Computer Engineer (Double Principal)
UMKC (University of Missouri-Kansas City)
Skills
- Adaptability
- Basic Hardware Skills
- User Support
- Software Installation
- Meticulous Worker
- Flexibility
- Fast Learner
- Technical Support
- Hardware Diagnostics
- Information Protection
- Customer Service
- Complaint Resolution
Address
- 1250 State St, Apartment #1512, Richardson, TX 75082
References
References available upon request.
Timeline
Technical Support Assistant III
Park Hill School District
06.2021 - 01.2024
Preloader
UPS
06.2020 - 02.2021
Student Help Desk
Sheridan Technical College
09.2017 - 02.2018
Cashier
Mama Ilene’s Cafe
03.2017 - 05.2017
Maintenance
Monarch Care and Wellness
01.2017 - 05.2018
High School Diploma -
Everglades Highschool
College Credits - Electrical Engineering and Computer Engineer (Double Principal)
UMKC (University of Missouri-Kansas City)
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