Driven and efficient hospitality professional with 15+ years of experience in customer service, food and beverage management and bookkeeping. Possesses extensive knowledge in cost control and event planning.
Overview
15
15
years of professional experience
Work History
Director of Events
Blue Ridge Kitchen / The Barlow
10.2022 - Current
Oversee all aspects of event team management through clear communication and mentorship to uphold the highest standards of service
Director for all daily restaurant and event operations for a multi-location establishment.
Ensure culinary and beverage program excellence by utilizing years of experience and attention to detail resulting in customer satisfaction and repeat business.
Restaurant & Bar Consultant
Level Eleven Hospitality
10.2015 - Current
Implemented full scope restaurant and bar opening standards of procedure through years of proven experience
Designed craft cocktail programs using modern mixology techniques as well as classic preparation
Lead food service and beverage service trainings using proper industry methods
Regional Sales Manager
Breakthru Beverage
02.2022 - 11.2023
Managed sales team of 10 for all restaurant and bar accounts throughout San Francisco
Excelled at team building and motivation through proven communication strategies and empathy based approach
Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
Owner/Operator
Archive Bar & Kitchen
11.2012 - 05.2020
Management of all aspects of day-to-day business operations
Implemented and maintained all bookkeeping and financial statements
Achieved below standard cost of goods sold and high profitability
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
General Manager / Bar Manager
MARINITAS MEXICAN KITCHEN
10.2009 - 08.2012
Opening General Management of all FOH & BOH staff
Managed budget implementations, employee reviews, training, schedules, and vendor negotiations.
Managed a diverse team fostering a positive work environment and high employee satisfaction.
Achieved below industry standards on food and beverage through inventory control methods