Gabriel Cabrera
Los Angeles,CA
Summary
I am a self motivated, highly driven Inside Sales Manager at Bruder Toys America Inc. I am adept in leading a high-performing team to surpass goals through innovative sales strategies and operational procedures. A team player with seasoned experience in sales, account, and inventory management. I posses advanced software skills including SAP and Excel, with a strong understanding of interpreting and analyzing data. I demonstrate exceptional communication and problem-solving abilities coupled with a professional work ethic.
Overview
8
8
years of professional experience
Work History
Inside Sales Manager
Bruder Toys America Inc.
10.2019 - Current
- Managed a high-performing inside sales team to exceed company targets and quotas.
- Manage over 60 reps and train them on best practices for sales techniques, fostering a culture of continuous improvement within the department.
- Oversee and manage ALL aspects of new customer business from initial contact to product line review to the delivery of goods
- Creating, designing, and implementing marketing and promotional programs for customers
- Coordinate with other departments to ensure that inventory, payments, and logistics were accurate and in line with company goals.
Inside Sales Associate
Bruder Toys America Inc.
10.2018 - 10.2019
- Increased repeat business by maintaining regular contact with clients and providing exceptional post-sale support.
- Coordinate and attend B2B trade shows where we sell to existing customers as well as open new accounts.
- Boosted client satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
- Plan, prepare, and execute sales meetings in a professional and effective manner to close sales.
- Enter orders and oversee their processing until the customer has gotten goods delivered.
Customer Service Representative
Bruder Toys America Inc.
08.2016 - 10.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business for all of North America
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Effectively manage a catalog of more than 1000+ spare parts while managing inventory and using sales data to forecast future needs and effectively order said inventory
Education
Bachelor of Arts - Psychology
University of California - Los Angeles
Los Angeles, CA06.2014
Skills
- Sales Team Leadership
- Account Management
- Proficient and effective using various forms of software including: SAP Business One, SQL queries, Crystal reports; microsoft excel, word, powerpoint; adobe photoshop, illustrator, premier pro; corel draw, mailchimp
- Inventory Management
- Time Management
- Management of order processing
- Strong communication skills both written and oral
- Strong problem solving skills
- Self motivated and results driven
Languages
Spanish
Native or Bilingual
Timeline
Inside Sales Manager
Bruder Toys America Inc.
10.2019 - Current
Inside Sales Associate
Bruder Toys America Inc.
10.2018 - 10.2019
Customer Service Representative
Bruder Toys America Inc.
08.2016 - 10.2018
Bachelor of Arts - Psychology
University of California - Los Angeles
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