Mercedes Rojas
Newark
Summary
Experienced with managing dining services and leading teams to deliver exceptional dining experiences. Utilizes expertise in menu planning and cost control to optimize operations. Track record of fostering collaborative environments and achieving high customer satisfaction.
Dining services professional with extensive experience in overseeing dining operations and ensuring high standards of service quality. Known for driving team collaboration and adapting to changing needs, while consistently achieving exceptional results. Key skills include staff supervision, menu planning, and cost control, combined with dependable and flexible work ethic.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Director of Dining Services
GOURMET DINING LLC.
Caldwell, NJ
10.2023 - Current
- Managed inventory control effectively for optimal cost savings and minimal waste.
- Optimized staffing levels by analyzing sales data trends while balancing budget constraints to maintain profitability targets.
- Assisted in the planning and execution of special events, enhancing guest experience and generating additional revenue streams for the organization.
- Collaborated with executive management to develop strategic plans for continuous improvement in dining services operations.
- Maintained a clean, safe, and organized work environment compliant with health and safety regulations through regular inspections and staff trainings.
Dining Services Manager
GOURMET DINING LLC.
Caldwell, NJ
05.2021 - 08.2023
- Coordinated special events, such as themed dinners or guest chef appearances, enhancing the overall dining experience for patrons.
- Oversaw facility maintenance tasks to ensure clean, safe environments for both customers and employees at all times.
- Improved dining services efficiency by implementing streamlined processes and staff training programs.
- Managed staff schedules and maintained adequate coverage for all shifts.
Barista Shift Supervisor
GOURMET DINING LLC.
Caldwell, NJ
09.2018 - 05.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
Food Service Supervisor
Gourmet Dinning Llc
Caldwell, NJ
09.2015 - 09.2017
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
Costumer Service
Gourmet Dinning Caldwell College
Newark, USA
10.2013 - 08.2015
- My performance in my job is to take care of to keep stations always fresh and clean food, I like my job because I love to serve people
- Every day I propose to learn more about my work
- Demonstrated excellent customer service skills, addressing concerns promptly and professionally.
Cashier/Customer Service
Pls Check Cashers
Corona, USA
01.2007 - 10.2012
- Supervise the work of all employed and everyone follows the rules of work the company requires.
- I have an experience in using computers, I have the ability to help customers solve their problems with the services offered by the company and see how they feel comfortable with our attentions
- High motivate self-starter who takes initiative with minimal supervision
- Ability to follow instructions, maintaining shuttles/time
- Responsible, honest, willing to have an opportunity in order to grow in any field as business
Education
Associate of Science - Computer Networking
America Institute
Clifton, NJ06-2016
Tecnic in Computer - Microsoft Word/Excel
Instituto Tecnologico Dominicano
Republic, MO01.1998
Bachelor - Science Fiction and Mathematic
Liceo Pedro fco. Bono
Republic, MO01.1995
Skills
- Strong customer service skills
- Ability to create a welcoming environment for customers
- Menu planning
- Food presentation
- Food safety compliance
- Menu development
- Waste reduction
- Customer service
- Time management
- Problem-solving abilities
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 30 staff members.
Certification
- Safeserve - 2024-20227
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Assistant Director of Dining Services
GOURMET DINING LLC.
10.2023 - Current
Dining Services Manager
GOURMET DINING LLC.
05.2021 - 08.2023
Barista Shift Supervisor
GOURMET DINING LLC.
09.2018 - 05.2019
Food Service Supervisor
Gourmet Dinning Llc
09.2015 - 09.2017
Costumer Service
Gourmet Dinning Caldwell College
10.2013 - 08.2015
Cashier/Customer Service
Pls Check Cashers
01.2007 - 10.2012
Bachelor - Science Fiction and Mathematic
Liceo Pedro fco. Bono
Associate of Science - Computer Networking
America Institute
Tecnic in Computer - Microsoft Word/Excel
Instituto Tecnologico Dominicano
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