Gabriel Callaghan-Edgar
Knoxville,TN
Summary
Dynamic leader with proven expertise in team management and inventory control honed at Wendy's Fast Food. Excelled in elevating customer satisfaction and streamlining operations, leading to a more skilled workforce. Demonstrates critical thinking and staff management, ensuring high-quality service and operational efficiency.
Restaurant management professional skilled in streamlining operations and elevating dining experiences. Known for driving team collaboration and fostering results-driven environment. Reliable and adaptable, consistently meeting evolving business needs. Expertise in staff training, customer service, and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Wendys Fast Food
02.2019 - Current
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Reconciled cash and credit card transactions to maintain accurate records.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Courtesy Clerk
Kroger
06.2017 - 01.2019
- Returned unwanted items to correct store locations and restocked shelves.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Maintained clean and tidy checkout area to optimize service delivery.
- Facilitated smooth transactions by returning misplaced items to their appropriate locations within the store quickly and efficiently.
- Collected more than 100 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
Education
Associate of Applied Science - Computer Information Systems
TCAT
Knoxville, TN08-2025
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- ServSafe food manager
- Employee supervision
- Money handling
- Critical thinking
- Pre-shift walk-through
- Shift management
Accomplishments
- Reduced employee turnover by 15% by creating and implementing a no-cost incentive program.
- Supervised team of 17 staff members.
- Resolved product issue through consumer testing.
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
- OSHA Certified
- ServSafe Food Handler's Certification
Languages
Spanish
Limited Working
Timeline
Restaurant Manager
Wendys Fast Food
02.2019 - Current
Courtesy Clerk
Kroger
06.2017 - 01.2019
- ServSafe Food Protection Manager Certification - National Restaurant Association.
- OSHA Certified
- ServSafe Food Handler's Certification
Associate of Applied Science - Computer Information Systems
TCAT
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