Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Gabriel Camacho

Las Cruces,NM

Summary

Proven Front Desk Agent at BC Lynd Hospitality, adept in enhancing guest satisfaction and loyalty through exceptional customer service and problem-solving skills. Excelled in a fast-paced environment, significantly contributing to team success by surpassing guest satisfaction targets. Skilled in reservation systems and hospitality services, demonstrating a commitment to excellence and a knack for fostering positive guest experiences. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful setting. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Front Desk Agent

Lodging Host
06.2024 - Current
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Used internal software to process reservations, check-ins and check-outs.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Facilitated smooth guest experiences by coordinating with multiple departments across the property.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
  • Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
  • Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
  • Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
  • Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
  • Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Streamlined front desk operations for improved efficiency and faster service delivery.
  • Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
  • Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
  • Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Trained new staff members in customer service techniques and hotel operations.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.

Front Desk Agent

Lodging Host
07.2023 - 05.2024
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Used internal software to process reservations, check-ins and check-outs.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Facilitated smooth guest experiences by coordinating with multiple departments across the property.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
  • Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
  • Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
  • Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
  • Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
  • Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.

Front Desk Agent

BC Lynd Hospitality
01.2023 - 07.2023
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Used internal software to process reservations, check-ins and check-outs.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Facilitated smooth guest experiences by coordinating with multiple departments across the property.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
  • Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
  • Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
  • Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
  • Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
  • Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.

Breakfast Attendant

Lodging Host
04.2022 - 01.2023
  • Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines.
  • Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
  • Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
  • Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
  • Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
  • Adhered to hotel brand standards when preparing meals and maintaining the appearance of the dining area.
  • Handled high-pressure situations calmly while multitasking effectively during peak service times.
  • Restocked serving dishes, utensils, and condiments as needed to ensure optimal availability for guests throughout breakfast service hours.
  • Prepared various breakfast dishes, resulting in a diverse and satisfying menu to cater to guest preferences.
  • Contributed to a positive atmosphere by engaging in friendly interactions with both guests and coworkers alike.
  • Managed time efficiently to complete all assigned tasks before the start of breakfast service each day.
  • Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
  • Set up buffet stations daily, displaying an appealing presentation of food items for guests to enjoy.
  • Enhanced customer satisfaction by promptly and efficiently preparing breakfast items.
  • Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
  • Ensured cleanliness of dining area, maintaining a welcoming environment for guests.
  • Replenished hot and cold food table and stocked beverage dispensers, plates and utensils and ice supply.
  • Assisted management with training new hires on proper food handling techniques and best practices for providing excellent guest experiences.
  • Monitored food inventory levels, minimizing waste and ensuring freshness of ingredients.
  • Managed food preparation tasks effectively, meeting the demands of peak service hours with ease.
  • Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
  • Provided exceptional customer service, addressing guest inquiries and resolving issues in a timely manner.
  • Ordered food supplies at end of shift for next day delivery by suppliers.
  • Arranged assortment of pastries, oatmeal and cereals to satisfy diverse appetites and optimize guest experience.
  • Cooked and served made-to-order omelets, french toast and pancakes.
  • Collaborated with fellow team members to maintain smooth operations during busy breakfast hours.
  • Participated in regular staff meetings to discuss improvements or address any concerns within the team.
  • Proactively sought feedback from guests regarding their experience, using it constructively to improve future service.
  • Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
  • Assisted with special dietary requests, accommodating guests'' needs and ensuring their satisfaction.
  • Improved guest comfort and satisfaction through personalized service and support.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Established rapport with customers by providing friendly and attentive service.

Laundry Attendant

Lodging Host
04.2022 - 09.2022
  • Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
  • Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
  • Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.

Education

GED -

Organ Mountain High School
Las Cruces, NM
05.2023

No Degree - Law Enforcement

Alma De Arte
Las Cruces NM
01.2023

Skills

  • Customer Service
  • Guest Services
  • Problem-solving skills
  • Cash Handling
  • Time Management
  • Credit and cash payments
  • Hospitality services
  • Oral and written communications
  • Hospitality service expertise
  • Guest accommodations
  • Listening Skills
  • Administrative Skills
  • Reservation Systems
  • Front Desk Management
  • Microsoft Office
  • POS Systems
  • Room assignments
  • Documentation
  • Registration processing
  • File Management
  • Hospitality best practices
  • Registration
  • Sales expertise
  • Reservations
  • Training and mentoring
  • Conflict and issue documentation
  • Conflict Management
  • Inventory Oversight
  • Tourism Knowledge
  • Mail and packages
  • Word Processing
  • Effective Planning
  • Bookkeeping
  • Payment oversight
  • Supply Replenishment
  • Information Protection
  • Transaction Processing
  • Safety and security procedures
  • Record preparation
  • Automated telephone systems
  • Corporate Branding
  • Transportation information
  • Reporting capabilities
  • Property Management Systems
  • Computer Skills
  • Problem-Solving
  • Teamwork and Collaboration
  • Phone and Email Etiquette
  • Detail Oriented
  • Data Entry
  • Staff Training
  • Payment Processing
  • Customer Service Management
  • Invoicing and Billing
  • Relationship Building
  • Nightly Audits
  • Reservation Management
  • Charge posting

Accomplishments

    I Do have my CPR Certification Through The red cross

    And was trained within Lodging Host

  • Supervised team of 4 staff members.
  • Resolved product issue through consumer testing.

Certification

  • Certified Front desk Agent , Lodging Host - 2022-2024
  • CPR Certified Through The Red Cross

Timeline

Front Desk Agent

Lodging Host
06.2024 - Current

Front Desk Agent

Lodging Host
07.2023 - 05.2024

Front Desk Agent

BC Lynd Hospitality
01.2023 - 07.2023

Breakfast Attendant

Lodging Host
04.2022 - 01.2023

Laundry Attendant

Lodging Host
04.2022 - 09.2022

GED -

Organ Mountain High School

No Degree - Law Enforcement

Alma De Arte

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Gabriel Camacho