Gabriel Cantero

Front of House Employee

Chick-fil-A

04.2023 - Current

Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Assisted servers with delivering food, filling beverages, and retrieving items for guests.
Helped guests at tables when in need of assistance.
Contributed to team efficiency by promptly completing side work tasks during downtime periods.
Established welcoming atmosphere by greeting each guest warmly.
Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
Reset tables between guests by restocking low items and wiping down surfaces.
Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
Kept kitchen, counter and dining areas cleaned and sanitized.
Accurately operated cash register to process customer payments.
Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Brewed coffee and tea and changed out drink station syrups.
Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Documented customer orders and conveyed special requests to kitchen staff.