Gabriel Carbaugh
Arlington
Summary
Customer support professional recognized for maintaining high satisfaction levels through effective problem resolution and team collaboration. Skilled in managing competing priorities in dynamic environments and streamlining processes to enhance service delivery. Dedicated to upholding exceptional service standards and fostering reliable customer relationships.
Overview
10
10
years of professional experience
Work History
Customer Support Engineer
TrendAI
Irving
08.2022 - Current
- Assist customers with complex issues while maintaining high customer satisfaction.
- Manage multiple priorities and resolve problems in fast-paced environments.
- Collaborate with cross-functional teams to deliver timely solutions.
- Communicate effectively with customers and internal stakeholders.
- Recognized for professionalism, accountability, and attention to detail.
System Administrator / IT Support Specialist
National HME
Irving
05.2019 - 07.2022
- Supported employees and customers across multiple locations.
- Assisted users with service requests and issue resolution.
- Maintained accurate records and documentation.
- Worked independently and as part of a team to meet operational goals.
- Trained users on systems and processes.
Manager on Duty
The Keller Pointe
Keller
11.2017 - 03.2018
- Supervised daily operations and customer service activities.
- Assisted staff members and resolved customer issues.
- Ensured facility standards and safety procedures were followed.
Guest Service Representative
Extended Stay America
Hurst
08.2016 - 06.2017
- Ensured seamless customer experiences in high-volume environment by addressing needs promptly.
- Facilitated guest reservations, check-in, and service requests to enhance overall guest satisfaction.
- Addressed customer concerns efficiently.
- Processed cash and payment transactions with precision to ensure financial accuracy.
Education
Master of Science - Cyber Security and Information Assurance
Western Governors University
04-2026
Bachelor of Science - Cyber Security and Assurance
Western Governors University
08-2024
Skills
- Customer Service
- Problem Solving
- Communication
- Team Collaboration
- Attention to Detail
- Dependability
- Time Management
- Cash Handling
- Inventory Support
- Safety Awareness
Timeline
Customer Support Engineer
TrendAI
08.2022 - Current
System Administrator / IT Support Specialist
National HME
05.2019 - 07.2022
Manager on Duty
The Keller Pointe
11.2017 - 03.2018
Guest Service Representative
Extended Stay America
08.2016 - 06.2017
Master of Science - Cyber Security and Information Assurance
Western Governors University
Bachelor of Science - Cyber Security and Assurance
Western Governors University