Gabriel Cardenas
Laredo
Summary
Dynamic professional with extensive experience at Webb County Sheriffs Office, excelling in inmate monitoring and emergency response. Proven ability to enforce security protocols while maintaining accurate records. Strong communication skills and attention to detail fostered a safe environment, enhancing overall facility operations and ensuring compliance with regulations. Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Jailer
Webb County Sheriffs Office
Laredo
04.2025 - Current
- Monitored inmate behavior and ensured compliance with facility rules.
- Conducted regular security checks of housing units and common areas.
- Assisted in processing new inmates and completing necessary paperwork.
- Maintained accurate records of inmate activities and movements.
- Responded to emergencies, providing immediate assistance as needed.
- Enforced safety protocols during inmate interactions and facility operations.
- Participated in training sessions on security techniques and emergency response procedures.
- Monitored security cameras to ensure safety of inmates and personnel.
- Operated telephones, switchboards, intercoms and two-way radios to communicate with other personnel.
- Supervised inmate activities such as meals, recreation time, showers.
- Conducted regular cell inspections to identify contraband, weapons, or other hazardous materials.
- Observed conduct of inmates and protected from dangers.
- Issued clothing, bedding, and other authorized items to inmates.
- Responded promptly to emergency situations in a professional manner, using appropriate force if needed.
- Maintained secure environment for inmates and staff by enforcing rules and regulations.
- Patrolled and visually inspected units, yards, buildings and prisoner property and clothing to ensure welfare, security and safety.
- Led grid searches to locate and confiscate potential harmful items and contraband.
- Participated in regular meetings with supervisors to discuss progress updates.
- Conducted regular cell checks to ensure inmate safety and compliance with regulations.
- Served meals and dispensed medications to inmates.
- Performed head counts, checking cells for missing inmates.
Sales Associate
AT&T
Laredo
11.2024 - 04.2025
- Assisted customers with product selection and service inquiries.
- Processed sales transactions using point-of-sale systems efficiently.
- Maintained product displays to ensure an appealing store environment.
- Collaborated with team members to achieve daily sales goals.
- Educated customers on device features and service plans effectively.
- Resolved customer complaints with professionalism and empathy.
- Participated in training sessions to enhance product knowledge.
- Monitored inventory levels and restocked merchandise as needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Maintained up-to-date knowledge of store merchandise and policies.
Insurance Agent
Farmers Insurance Agency
Laredo
04.2024 - 09.2024
- Provided clients with detailed information on insurance policies and coverage options.
- Assisted clients in completing insurance applications and necessary documentation.
- Conducted policy reviews to ensure clients understood their coverage limits and benefits.
- Managed client inquiries via phone and email, ensuring timely responses and support.
- Participated in training sessions to enhance knowledge of products and services offered.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Responded to customer inquiries and problems to promote great service.
- Provided customers with information regarding plan features, pricing, and availability.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
Car Sales Associate
Sames Motor Company
Laredo
03.2023 - 01.2024
- Conducted vehicle presentations to highlight features and benefits.
- Assisted customers in selecting vehicles based on needs and preferences.
- Facilitated test drives to enhance customer experience and engagement.
- Collaborated with finance team to process vehicle purchase agreements.
- Developed strong relationships with clients to encourage repeat business.
- Participated in training sessions on sales techniques and product knowledge.
- Managed follow-up communications with potential customers after initial visits.
- Answered customer emails and telephone requests for information.
- Worked with customers and sales management to reach price agreements and explain warranty, sales and option package procedures.
- Filled out paperwork to register vehicles and complete sales.
- Provided exceptional customer service throughout the entire sales process.
- Negotiated prices with customers to reach agreeable sales terms.
- Met incoming customers at door to guide through showroom and sales lot.
- Ensured all customer inquiries were promptly responded to in a courteous manner.
Car Salesperson
Charlie Clark Hyundai
Laredo
09.2021 - 02.2023
- Assisted customers in selecting vehicles that matched their needs and preferences.
- Conducted thorough vehicle presentations highlighting features and benefits to potential buyers.
- Managed paperwork for vehicle sales and trade-ins efficiently and accurately.
- Collaborated with finance team to facilitate smooth transaction processes for customers.
- Maintained knowledge of product inventory, including new models and promotions available.
- Built rapport with customers to foster trust and encourage repeat business opportunities.
- Participated in dealership events to promote brand awareness and engage with the community.
- Developed relationships with potential buyers through phone calls and emails.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Greeted customers and provided product information.
- Conducted test drives for prospective buyers.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Provided follow-up customer service after a car sale was completed.
- Advised customers on financing options and warranties available for their purchase.
Aerial Lineman
South Texas Locating Services
Laredo
10.2020 - 02.2021
- Installed and maintained overhead and underground utility lines.
- Conducted site inspections to identify potential hazards and safety risks.
- Collaborated with team members to ensure efficient project completion.
- Operated heavy machinery for digging and trenching operations.
- Documented work processes and reported findings to supervisors regularly.
- Trained new employees on safety procedures and operational practices.
- Followed OSHA regulations related to safety procedures at job sites.
- Operated bucket trucks to install or maintain high voltage power lines.
- Performed pole climbing, digging holes and backfilling trenches for line installation.
- Removed old wires from utility poles before replacing them with new ones.
- Assisted in the maintenance of underground cables and conduits.
- Read blueprints and diagrams for proper installation techniques.
- Cleaned up work sites after completing projects.
- Inspected equipment for faults or damage to determine repair needs.
Ground Hand
Quest Utility
Laredo
01.2020 - 09.2020
- Loaded and unloaded equipment and materials for efficient operations.
- Operated forklifts and other machinery to transport supplies safely.
- Assisted in conducting safety checks on tools and equipment daily.
- Coordinated with team members for effective workflow during projects.
- Maintained clean and organized work areas to promote safety standards.
- Supported field crews by preparing necessary supplies for daily tasks.
- Documented inventory levels to ensure availability of essential materials.
- Followed safety protocols to minimize risks during operations on-site.
- Managed inventory of supplies used by ground crews.
- Dug trenches and holes as instructed, using hand tools or machinery, following safety standards.
- Loaded and unloaded construction materials from trucks, ensuring timely availability for project needs.
- Operated various hand and power tools safely following established guidelines.
Education
High School Diploma -
J.W. Nixon High School
Laredo, TX05-2019
Some College (No Degree) -
Laredo Community College
Laredo, TXSkills
- Inmate monitoring
- Emergency response
- Record keeping
- Contraband detection
- Security protocols
- Communication systems
- Attention to detail
- Conflict resolution
- Team collaboration
- Time management
- Training participation
- Safety compliance
- Cell inspection
- Crisis management
- Meal distribution
- De-escalation techniques
- Multitasking Abilities
- Rules enforcement
- Spanish fluency
- Correctional facility procedures
- Customer service
- Sales transactions
- Product knowledge
- Inventory management
- Cash handling
- Effective communication
- Relationship building
- Sales strategies
- Equipment maintenance
- Heavy machinery operation
- Line installation
- Blueprint reading
- Communication skills
- Problem solving
- System troubleshooting
- Lockout/Tagout
- Blueprint analysis
Certification
- Temporary Jailers License TCOLE Certified
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Jailer
Webb County Sheriffs Office
04.2025 - Current
Sales Associate
AT&T
11.2024 - 04.2025
Insurance Agent
Farmers Insurance Agency
04.2024 - 09.2024
Car Sales Associate
Sames Motor Company
03.2023 - 01.2024
Car Salesperson
Charlie Clark Hyundai
09.2021 - 02.2023
Aerial Lineman
South Texas Locating Services
10.2020 - 02.2021
Ground Hand
Quest Utility
01.2020 - 09.2020
High School Diploma -
J.W. Nixon High School
Some College (No Degree) -
Laredo Community College
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