GABRIEL CASTILLO

Supervised team of 25-50 construction workers to maintain productivity and quality of work. Oversaw successful completion of multiple projects simultaneously, prioritizing tasks based on urgency and importance. Identified and resolved construction issues promptly to prevent delays. Monitored daily progress on-site to maintain a clear understanding of challenges faced by the team members or any required adjustments in plans or schedules. Completing all homes for buyers within the designated time frame. Ensuring all trade partners are following code, safety and SWPPPS procedure.

Assisted the construction manager with day to day tasks such as scheduling subcontractors, scheduling inspections, addressing any concerns from buyers. Managed project documentation, maintaining accurate records for audits and future reference. Participated in pre-construction meetings with clients, discussing their expectations and addressing concerns proactively. Developed strong relationships with clients by delivering excellent customer service during construction projects.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Managed high call volume with exceptional professionalism and efficiency. Responded to customer needs and emergency calls through competent customer service and prompt problem-solving. Assisted call-in customers with questions and orders. Scheduled and managed all customer service requests for homebuyers.

Managed inventory levels of necessary supplies, ensuring availability when needed for efficient operations onsite. Shadowed the assistant construction manager and construction manager to learn the positions for promotional opportunity. Maintained job site cleanliness and ensuring all subcontractors are following safety protocol.

Installed and serviced various security, fire alarm and closed circuit TV systems for both residential and business clientele. Reduced downtime, diagnosing and repairing malfunctions in low voltage systems promptly. Mounted panels for motion detectors, keypads and controls. Demonstrated system use, maintenance and care to customers. Proactively identified potential issues in low voltage systems for early resolution, preventing costly future problems.

Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties. Searched cells of inmates to identify and confiscate contraband and other prohibited items. Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts. Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.