Gabriel Castro

Advance Service Technician

Comcast, Xfinity

08.2009 - Current

Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Installed new equipment and explained operation and routine maintenance protocols to customers.
Responded to customer inquiries quickly and professionally to increase satisfaction.
Inspected equipment to diagnose operational issues.
Adhered to safety protocols and policies to reduce workplace hazards.
Worked with diverse types of weather and ground conditions.
Assisted training end users on proper use of hardware and software to deliver excellent customer service.
Achieved results by working with team members to meet established targets.
Maintained compliance with company policies, objectives, and communication goals.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
Boosted team performance by developing customer service training materials and conducting service training.
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Motivated and trained employees to maximize team productivity.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Generated reports detailing findings and recommendations.
Evaluated customer needs and feedback to drive product and service improvements.
Helped meet changing demands by recommending improvements to business systems or procedures.
Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Self-motivated, with a strong sense of personal responsibility.
Worked well in a team setting, providing support and guidance.
Worked effectively in fast-paced environments.
Managed time efficiently in order to complete all tasks within deadlines.
Passionate about learning and committed to continual improvement.
Adaptable and proficient in learning new concepts quickly and efficiently.
Organized and detail-oriented with a strong work ethic.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Developed and maintained courteous and effective working relationships.
Worked flexible hours across night, weekend and holiday shifts.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.