Gabriel Castro Da Silva
Miami
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Bel Usa
Medley
10.2024 - Current
- Manage customer inquiries via email and phone, providing prompt and accurate information on orders, quotes, and product details.
- Process and review purchase orders, ensuring accuracy in product specifications, pricing, and delivery timelines.
- Coordinate with internal departments (production, logistics, and sales) to resolve issues and ensure smooth order fulfillment.
- Assist clients with order modifications, artwork proof approvals, and special requests to maintain high customer satisfaction.
- Handle order tracking and shipping inquiries, proactively communicating updates, and resolving delays.
- Address and resolve customer concerns efficiently, maintaining a professional and solutions-oriented approach.
- Maintain detailed records of customer interactions and transactions for future reference and quality assurance.
- Work closely with sales representatives to support business growth and client retention.
Business Analyst
Bradesco Bank
Osasco
02.2022 - 12.2022
- Developed and upheld activity manuals to enhance efficiency and uniformity.
- Managed the conciliation and control of fund assets and liabilities, ensuring accurate and timely financial reporting.
- Parameterized new accounts and verified quotes and values in operations to ensure accuracy and compliance.
- Ensured adherence to GDPR, Know Your Client (KYC), and money laundering prevention regulations, safeguarding the bank's integrity and compliance.
- Managed multiple concurrent tasks in a fast-paced environment.
- Partnered with teams to guide quality and process improvements.
Intern
Bradesco Bank
Osasco
06.2019 - 02.2022
- Analyzed investment funds, processed funds, and managed investment portfolios, gaining valuable experience in investment analysis and financial processing.
- Verified quotes and values in operations, ensuring accuracy and compliance with financial standards.
- Developed a comprehensive understanding of the intricacies of investment analysis and financial processing.
Assistant Of OPM (ORTHOSES PROSTHESES AND MATERIAL
BP - A Beneficência Portuguesa de São Paulo
Sao Paulo
06.2019 - 02.2022
- Managed the reception and verification of materials used in surgeries, ensuring all items met the required standards and specifications.
- Controlled the validity of materials, maintaining strict adherence to expiration dates and quality standards.
- Handled the final terms of use for orthoses, prostheses, and other surgical materials, ensuring accurate documentation and compliance.
- Requested materials from suppliers, maintained adequate inventory levels, and ensured the timely availability of necessary items.
- Managed high-cost medications, overseeing their procurement, storage, and distribution to ensure optimal utilization and cost-effectiveness.
Apprentice - Administrative Assistant
BP - A Beneficência Portuguesa de São Paulo
Sao Paulo
07.2018 - 06.2019
- Handled the reception and organization of orthoses, prostheses, and materials for surgical procedures.
- Managed the control and distribution of high-cost medications, ensuring accurate inventory management, and timely distribution.
- Gained valuable experience in healthcare logistics and administration, enhancing understanding of the medical supply chain management.
- Handled administrative services related to hospital services.
Education
Bachelor of Arts - International Relations
São Judas Tadeu University
Brazil, SP06-2022
Associate of Arts - Business Administration And Management
Miami Dade College
Miami, FLSkills
- Customer service
- Effective communication
- Time management
- Problem resolution
- Customer relations
- Critical thinking
- Conflict resolution
- Task prioritization
Certification
- Hootsuite Platform Certification
- Social Media Marketing Certification
- Learn how to lead
- Leading Innovation Advanced Excel
- Financial Management I
- Financial Management II
- Negotiation and Influence
- Strategic planning
- Emotional Intelligence 2.0 Productivity and Time Management
- Certification in leadership, ability to learn and resilience
Languages
English
Full Professional
Spanish
Professional
Portuguese
Native/ Bilingual
Timeline
Customer Service Representative
Bel Usa
10.2024 - Current
Business Analyst
Bradesco Bank
02.2022 - 12.2022
Intern
Bradesco Bank
06.2019 - 02.2022
Assistant Of OPM (ORTHOSES PROSTHESES AND MATERIAL
BP - A Beneficência Portuguesa de São Paulo
06.2019 - 02.2022
Apprentice - Administrative Assistant
BP - A Beneficência Portuguesa de São Paulo
07.2018 - 06.2019
Bachelor of Arts - International Relations
São Judas Tadeu University
Associate of Arts - Business Administration And Management
Miami Dade College
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