Summary
Overview
Work History
Education
Skills
Phone
Timeline
AdministrativeAssistant

Gabriel Catalan

Forney,Texas

Summary

Highly respected builder and leader with a proven track record of creating customer-focused teams. Demonstrates strong ability to instill a shared, enthusiastic commitment to customer service, recognizing its importance as a key driver of company goal attainment. Leads by example and ensures execution of all safety, security, quality, and store operations policies, guaranteeing a seamless and efficient operation.

Overview

17
17
years of professional experience

Work History

Store Manager

CVS Pharmacy
01.2013 - Current
  • Managing a store in an orderly manner, quickly developed strong interpersonal skills and able to effectively communicate with customers and colleagues.
  • Responsible for all financial and performance aspects of the building, including sales/scripts goals, shrink goals, customer service targets, profitability goals and payroll guidelines.
  • Proven ability to prioritize and handle multiple tasks in a challenging environment.
  • Addressed customer issues in a satisfactory manner to preserve customer loyalty while complying with company policies.
  • Coaching abilities, leadership and talent pipeline to ensure the most efficient and knowledgeable staff, as well as build a bench of future leaders for the district and company.

Head Cashier

Fiesta Mart
03.2012 - 12.2012
  • Promoted to lead cashier position to train and supervise 10+ cashiers.
  • Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance.
  • Manage front-end operations to ensure friendly and efficient transactions at checkout.
  • Elevated store’s guest-satisfaction and ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies.
  • Entrusted with the store, performed opening and closing company.

Personal Assistant

Envyus Salon
04.2008 - 11.2011
  • Advanced to an increasingly responsible position, culminating in management role with oversight for a full-service.
  • Managed sales, scheduling, inventory, merchandising and cost controls.
  • Maintained high standards in sanitation and safety and complied with regulatory guidelines.
  • Met or exceeded all sales targets despite increased competition presented.
  • Introduced training programs that enhanced employee performance and helped build a motivated workforce.

Education

analytical, organizational and communication skills

Eastfield College

Skills

  • Bilingual Fluent in Spanish/English
  • Customer Service Representative
  • Retail Operations Management
  • Complaint Handling & Resolution
  • Customer Satisfaction Enhancement
  • Proficient in MS Excel
  • Proficient in Word
  • Proficient in Power Point

Phone

cell, 214-507-2211

Timeline

Store Manager

CVS Pharmacy
01.2013 - Current

Head Cashier

Fiesta Mart
03.2012 - 12.2012

Personal Assistant

Envyus Salon
04.2008 - 11.2011

analytical, organizational and communication skills

Eastfield College

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Gabriel Catalan