GABRIEL C. CASTILLO
Bartender
Anaheim,CA
Summary
Energetic, focused, and self-motivated professional with excellent qualifications in customer service, sales/marketing, accounting, training, and management. Exceptional communication skills combined with superior analytical ability. Efficient, detail-oriented, and superb time management talents. Enthusiastic, motivated, and self-accountable with a flexible attitude. Works well independently or in a collaborative team environment. Effective in positions requiring accuracy and resourcefulness, with a history of achievement, reliability, and a strong work ethic.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE
Ross Dress For Less
- Provided exceptional customer service, resolving inquiries and technical issues swiftly.
- Delivered exceptional customer service, addressing patient inquiries promptly and professionally.
- Resolved customer service escalations to promote mutually beneficial outcomes.
MAINTENANCE / DRIVER / CUSTOMER SERVICE
Armstrong Garden Center
- Performed routine vehicle inspections to ensure compliance with safety standards.
- Operated delivery vehicles to transport plants and gardening supplies efficiently.
- Loaded and unloaded deliveries, ensuring proper handling of fragile items.
- Assisted in maintaining inventory accuracy through diligent tracking and reporting.
- Collaborated with team members to streamline delivery processes, improving overall efficiency.
- Communicated effectively with customers regarding delivery schedules and product availability.
- Adapted quickly to changing routes and schedules, demonstrating flexibility in operations.
- Maintained cleanliness and organization of vehicle interiors for optimal service presentation.
- Coordinated with other departments to ensure minimal disruption to daily activities while performing necessary vehicle maintenance or repairs.
CUSTOMER SERVICE / DISTRIBUTION
Labor Ready
01.2013 - Current
- Completed short and long-term assignments in a variety of fields, including construction, warehousing, shipping & receiving, customer service, general office and retail. Assignments included stints at Armstrong Garden Center, Morefield Construction, Brookfield Construction and Knott’s Berry Farm.
GREETER / PORTER / DETAILER
Fletcher Jones Mercedes Benz
01.2009 - 01.2013
- Performed multiple functions at this highly notable dealership. Professionally greeted customers and addressed all questions, utilizing extensive product knowledge and perceptive listening and speaking skills. Introduced customers to sales people and provided personalized assistance to clients. Participated in public events and tent sales. Collaborated with other departments to provide the highest level of service. Prepared vehicles to return to customers from the Service Department. Provided complete detail and cleaning of trade-in vehicles for display on the sales floor. Promoted from Detailing and Customer Service.
MANAGER
Royal Café
01.2003 - 01.2013
- Oversaw a staff of 20 at this 50-seat restaurant that sold breakfast, lunch and dinner. Interviewed, hired, trained and scheduled staff. Performed all opening and closing procedures. Prepared bank deposits. Managed monthly financials and P&L responsibilities. Marketed the restaurant through signage, flyers and advertisements. Created new menus to attract a larger clientele. Responsible for bookkeeping and payroll functions. Consistently met all revenue and profit goals. Promoted from Busser to Cashier, Cook, Supervisor, Assistant Manager, and finally to Manager.
Truck Driver
CRST Expedited
07.2015 - 08.2016
- Operated heavy-duty trucks to transport goods safely and efficiently.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Managed delivery schedules, optimizing routes for timely arrivals and customer satisfaction.
- Maintained accurate logs of driving hours and mileage per regulatory requirements.
Cook Assistant
Phils Cafe
03.2018 - 03.2021
- Assisted chefs in food preparation and ingredient organization.
- Maintained cleanliness and sanitation of kitchen equipment and work areas.
- Supported cooking staff by preparing vegetables, meats, and other ingredients.
- Operated kitchen appliances such as mixers, slicers, and ovens efficiently.
Truck Driver
Pro Driver
04.2021 - 08.2023
- Loaded and unloaded cargo, ensuring proper weight distribution and securing loads effectively.
- Communicated with dispatchers to report delays or issues during transit promptly.
- Adhered to all traffic laws and safety protocols to minimize risks on the road.
- Assisted in training new drivers on company policies and safe driving practices.
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Truck Driver
Great Day Trucking
08.2023 - 05.2024
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
- Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
Oiler
Clark and Sons Contracting
06.2024 - 06.2025
- Operated and maintained machinery to ensure optimal performance and safety standards.
- Conducted regular inspections of equipment to identify maintenance needs and prevent downtime.
- Assisted in the lubrication and servicing of engines, pumps, and compressors for efficient operation.
- Collaborated with team members to follow safety protocols and maintain a clean work environment.
Education
Physical Therapy Assistant -
Cypress College
Skills
- Windows & Apple/Mac OS
- Word
- Excel
- PowerPoint
- Outlook
- Access
- Intuit
- QuickBooks
- POS Systems
- ADP
- Internet Research
- Customer service and communication skills
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Certification
- Physical Therapy Assistant (Cypress College)
- ServSafe Certified
- FORKLIFT: Stand-Up Reach, Cherry Picker, Electric Pallet Jack, and Sit-Down
- Obtained RBS Card (Responsible Beverage Server)
- Twic Card
LNGG
Conversational Spanish
Hobbies and Interests
>Photography and photo editing
>Travel
>Diagnosing and fixing cars
>Outdoor recreational activities. EX; Hiking
>Cooking
>Volunteer work
Training
- Sales
- Customer Service
- Inventory
- Personal Marketing & Promotion
- Networking
- Quality
Key Strengths Include
- Diverse background encompasses the construction, warehousing, retail, restaurant and auto industries.
- Highly organized and proficient in scheduling, bookkeeping, payroll and accounting.
- Supervisory and training experience with the ability to successfully motivate personnel.
- Precise and thorough, maintaining accuracy and quality in all work performance.
COMPENSATION
Open to Negotiation
Interests
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Participating in cultural exchange programs and homestays
- Backpacking and Hiking
- Auto Repair/Restoration
- Outdoor Recreation
- Crafting and DIY Projects
- Food Tourism
- Engaging in food photography and sharing culinary creations on social media
- Baking
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Participating in local clean-up initiatives
- Volunteer Travel
- Dancing
- I like working with my hands and fixing things
- Documenting and sharing travel experiences
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Community Cleanup
- Cooking
- I enjoy helping others and giving back to the community
- DIY and Home Improvement
- Mindfulness Practices
- Animal Care
- Team Sports
- Martial Arts
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Volunteering
- Web Development and Design
- Gardening
- I participate in a variety of outdoor recreational activities
- Volunteering at local animal shelters and rescue organizations
- High-Intensity Interval Training
- Enjoy hobbies that combine physical activity with outdoor exploration
- Learning new cooking techniques and expanding my culinary skills
- Reading
- Swimming
- Growing herbs, vegetables, or fruits in home gardens
- Gym Workouts
- Blogging/Vlogging
- Crafting homemade beer using specialized equipment and brewing techniques
- Fashion and Style
- Participate in local theater productions, enhancing my public speaking and teamwork skills
- Hiking
- I have a passion for photography and editing photos
- Volunteer Work
- Food Blogging
Timeline
Oiler
Clark and Sons Contracting
06.2024 - 06.2025
Truck Driver
Great Day Trucking
08.2023 - 05.2024
Truck Driver
Pro Driver
04.2021 - 08.2023
Cook Assistant
Phils Cafe
03.2018 - 03.2021
Truck Driver
CRST Expedited
07.2015 - 08.2016
CUSTOMER SERVICE / DISTRIBUTION
Labor Ready
01.2013 - Current
GREETER / PORTER / DETAILER
Fletcher Jones Mercedes Benz
01.2009 - 01.2013
MANAGER
Royal Café
01.2003 - 01.2013
CUSTOMER SERVICE
Ross Dress For Less
MAINTENANCE / DRIVER / CUSTOMER SERVICE
Armstrong Garden Center
Physical Therapy Assistant -
Cypress College
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