Gabriel Chapman
El Paso,Texas
Summary
Adept at steering complex projects to success, I leveraged strategic market knowledge and team-building prowess at Xceed Resources, enhancing operational efficiency and safety standards. My expertise in systems implementation and workforce training, coupled with a knack for fostering key client retention, underscores my ability to drive significant improvements in project delivery and stakeholder satisfaction.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Project Manager/Safety Officer
Xceed Resources
05.2007 - Current
- Oversaw various contracts with State of Texas and City of El Paso.
- Managed a workforce consisting of 37 team members.
- Maintained high safety standards while overseeing crew operations.
- Ensured availability of all required PPE and conducted relevant training.
- Maintained consistent adherence to safety protocols.
- Achieved timely delivery of documentation necessary for regulatory compliance with TXDOT and City of El Paso.
- State Contract Manager scopes of work are not limited to ground maintenance of state highways and roads (litter pickup, pruning, fertilization, herbicide, weed removal, irrigation repair), servicing of alleys under streets and maintenance, and ground maintenance of the El Paso Greater Landfill, as well as city of El Paso medians maintenance under Environmental Services.
- Oversaw creation and operation of TMA Program.
- As a safety officer, I have the safety of 122 employees who fall under my responsibility as a safety officer.
- I have also worked with Texas Mutual and OSHCON to create and implement safety policies and procedures.
- As City Contract Manager, 36 employees were under my supervision.
- Contracts with El Paso Parks and Recreation for ground maintenance, restroom maintenance, park mowing, and El Paso International Airport ground maintenance were under my management.
- Throughout my career at Xceed Resources, we have always maintained, and recently upgraded, our ISO 9001 certification.
- Currently, Xceed Resources is ISO 9001:2015 certified.
- I am highly knowledgeable in implementing and applying quality management systems and standards.
- Excel, Word, and Outlook are programs that are used daily.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
- Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Drafted reports summarizing progress made on projects for review by executive leadership team.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Advised other departments on best practices related to managing large-scale projects.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
- Facilitated resolution of conflicts between team members when necessary.
- Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
- Developed and maintained project plans, timelines, and budgets.
- Managed multiple projects with competing deadlines simultaneously.
- Built and established strong partnerships with teams, vendors and contractors.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
- Conducted periodic inspections of job sites for quality and progress.
- Created team objectives and roles with specific goals outlined for each individual.
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
- Participated in professional development opportunities to stay current with industry trends and technologies.
- Conducted safety inspections of job sites and equipment to identify potential hazards and recommended corrective action.
- Monitored employee performance to ensure compliance with safety regulations and company policies.
- Maintained records of all incidents, including accident reports, near misses, and unsafe conditions or acts.
- Investigated workplace accidents and provided recommendations for corrective actions as needed.
- Provided training on safe work practices, emergency procedures, hazardous materials handling and other topics related to occupational health and safety.
- Developed safety programs in accordance with OSHA standards and company policies.
- Ensured that all employees had proper personal protective equipment available at their workstations.
- Participated in incident investigations by interviewing witnesses, taking photographs of the scene, collecting evidence, preparing written reports and making recommendations to prevent future occurrences.
- Facilitated hazard communication meetings between management personnel and front-line workers to discuss potential risks associated with particular tasks or processes.
- Analyzed data from audits and inspections to identify trends in unsafe working conditions or behaviors.
- Documented all safety-related issues within the organization's database system.
- Collaborated with various departments to develop strategies for improving workplace safety culture.
- Conducted regular inspections of facilities to check compliance with fire, hazard and safety guidelines.
- Conducted safety briefings to inform crews of safety hazards.
- Managed safety and health programs, enforcing compliance with occupational health and safety regulations.
- Maintained adequate supply of approved safety and PPE supplies for work force.
- Conducted site inspections and audits, recording findings and recommending corrective actions on final reports.
- Coordinated training drills to increase employee safety awareness.
- Supervised safe handling, storage and disposal of hazardous materials.
- Investigated, resolved and reported on occurrences documented on employee incident and accident reports.
- Enforced regulatory policies and procedures across different teams and programs.
- Investigated reported and identified compliance issues against accepted standards.
- Issued clear warnings to violators, outlining infractions, penalties and remediation steps.
- Supported internal and external auditing teams conducting impartial compliance reviews.
- Verified documentation against compliance standards and communicated deficiencies to resolve issues.
- Followed proper protocols for reporting suspected violations to internal personnel or outside governing agencies.
- Recruited, hired, and oversaw team of personnel maintaining compliance.
- Provided guidance to team members regarding tasks assigned to them.
- Determined project staffing needs and led resource management.
- Identified project needs by reviewing project objectives and schedules.
Customer Representative/Delivery Specialist
Sherwin Williams Automotive
02.1999 - 12.2011
- Dynamic entrepreneurial inventory coordinator
- Adept at driving growth of company’s shipping and receiving performance
- Tenaciously delivery the company’s product throughout the El Paso and Southern New Mexico area, securing customer loyalty, and forging strong relationships with external business partners
- Responded to customer inquiries via phone, email and chat.
- Provided product and service information to customers.
- Maintained customer records in company database.
- Resolved customer complaints promptly and efficiently.
- Processed orders, forms and applications accurately.
- Monitored customer accounts for changes or updates.
- Assisted customers with purchase decisions based on needs analysis.
- Reported delays and accidents to stations using telephones or two-way radios.
- Filed vehicle logs, cargo records or billing statements according to company regulations.
- Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
- Operated manual and mechanical equipment safely to minimize injury and accident risks.
- Reported mechanical problems encountered with vehicles to dispatch.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Presented order bills and collected payments for deliveries.
- Conducted pre-inspections to keep trucks reliable and well-maintained.
- Reviewed delivery documents and orders and reported errors to supervisor.
- Processed shipment documents neatly and efficiently for each load.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Contacted customers prior to delivery to coordinate delivery times.
- Kept accurate logs of all deliveries and trips.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Inspected and monitored delivery vehicle and performed basic maintenance.
- Delivered items to customers and presented invoices for payments.
- Created delivery routes based on destinations and timelines to maintain efficiency.
- Answered customer questions regarding products and resolved issues with order accuracy and quality.
- Observed road rules, weather, and road conditions and other factors to maintain safe driving record.
- Remained calm and pleasant with customers at all times, even during tense situations.
- Handled escalated situations involving driver disputes or other urgent matters promptly.
- Investigated lost or damaged shipments and implemented corrective actions where necessary.
- Utilized GPS systems to plan optimal routes for drivers while minimizing fuel consumption.
- Responded quickly to any changes or unexpected delays during deliveries.
- Assisted in the preparation of shipping documents such as bills of lading, packing lists, customs forms.
- Followed up on customer inquiries not immediately resolved by telephone calls or emails.
- Developed positive relationships with customers through friendly interactions.
- Handled difficult or emotional customer situations with empathy and professionalism.
- Prioritized tasks effectively to meet deadlines.
Forklift Operator/Warehouse
Desert Eagle Distributing
11.2004 - 05.2007
- Continued as permanent employee at recycle warehouse/gift shop
- Duties performed, forklift operator, shipping and receiving, compressor operator, customer service, general maintenance, cashier, sales, product rotator, assistant driver
- Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
- Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
- Performed daily maintenance checks on forklifts to ensure optimal performance.
- Inspected loads prior to lifting to determine weight distribution and stability.
- Ensured safety procedures were followed when operating forklifts.
- Monitored warehouse aisles to prevent collisions with pedestrians or other equipment.
- Loaded pallets onto trailers for shipment.
- Transported materials between storage areas, loading docks and delivery vehicles as needed.
- Stacked loaded pallets in designated areas using proper stacking methods according to company policies and procedures.
- Reported any damages or malfunctions of equipment immediately to supervisor and manager.
- Unloaded delivery trucks with product by hand or utilizing lift-gate truck when needed.
- Organized warehouse shelves and racks for efficient retrieval during order fulfillment process.
- Checked expiration dates on products prior to stocking shelves or shipping out orders.
- Operated powered industrial trucks in accordance with OSHA regulations.
- Received incoming shipments; verifying quantity, condition, labeling accuracy and conformance to purchase order specifications.
- Kept record of daily activities such as number of items moved or handled throughout the day.
- Collaborated with team members on various tasks related to storage and transport operations.
- Complied with safety regulations at all times while operating heavy machinery like forklifts.
- Adhered strictly to company policies concerning operation of material handling equipment.
- Maintained current forklift training and certification as required by company policies.
- Reported safety and quality issues to management.
- Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash.
- Maintained yard appearance, keeping ground clean and clear.
Temporary Employee
Human Integrated Temporary Services
08.2004 - 11.2004
- Job site, Desert Eagle Distributing as temporary employment at recycle warehouse
- Duties performed, customer service, forklift operator, shipping and receiving, compressor operator, general maintenance
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Office Manager / Installation Technician
TNT Construction
01.2002 - 05.2004
- Responsible for coordinating the company’s billing and expenses with Quick Books Program
- Instrumental in the assisting to the customer’s relationship development by verifying the accuracy of the client’s contract, order, and the receipt of supplies
- Managed 12 employees overseeing that sales plans and programs focused on serving the client on a timely and courteous manner
- Met or exceeded all assigned tasks throughout tenure
- Set higher expectations and consistently developed strong, suitable relationships with my employees our clients and our suppliers
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Ensured compliance with applicable laws regarding employment practices.
- Greased mechanical parts with lubrication to achieve smooth and regular functionality.
- Disassembled dysfunctional machinery to perform root cause analysis and repairs.
- Consulted blueprints and manufacturer manuals to plan appropriate and effective repair work.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Kept records of parts and equipment used in projects to update inventory.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Managed inventory of tools and equipment, ensuring availability for scheduled installations.
- Performed regular maintenance checks and updates to installed systems to ensure peak performance.
Education
BS - Business Management
University of Phoenix
El Paso01.2020
High School -
Stephen F. Austin High School
01.2000
Licensed Pesticide Applicator -
Skills
- Strategic Market Knowledge
- Team Building
- Solution Selling Strategies
- Key Client Retention
- Project development
- Feasibility analysis
- Systems implementation
- Workforce training
- Project tracking
- Work flow planning
- Price quote preparation
- Staff training and motivation
- Critical design review
- Budget development and adherence
- Staff retention
- Multi-unit operations management
- Client rapport
- Staff training and mentoring
- Cost reduction and containment
- Project scope analysis
- Project estimation and bidding
- Site safety coordinator
- Quality assurance and control
- Advanced problem solving
- Safety protocol
- Forecasting
- Presentations
- Project planning and development
- Data review
Certification
Licensed Pesticide Applicator
References
- Joe Torres, El Paso County Attorney Investigator, 915-541-5249
- Richard Martinez, Retired Border Patrol Officer, 915-383-8845
- Martin Olivas, Environmental Services Manager, 915-224-3904
- Miguel Valdez, CBP Officer, 915-274-1169
- David Fabela, Business Owner, 915-630-3233
Languages
English
Full Professional
Spanish
Limited
Timeline
Project Manager/Safety Officer
Xceed Resources
05.2007 - Current
Forklift Operator/Warehouse
Desert Eagle Distributing
11.2004 - 05.2007
Temporary Employee
Human Integrated Temporary Services
08.2004 - 11.2004
Office Manager / Installation Technician
TNT Construction
01.2002 - 05.2004
Customer Representative/Delivery Specialist
Sherwin Williams Automotive
02.1999 - 12.2011
BS - Business Management
University of Phoenix
High School -
Stephen F. Austin High School
Licensed Pesticide Applicator -
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