Gabriel Cooper
Springport,MI
Summary
To continue my career development with a progressive company. Where I may utilize my leadership capabilities, while continuing to grow within the company. Proven leader who gets results, quick learner, highly motivated, highly analytical, high energy, positive outlook, dependable, organized, goal oriented, self starter, not afraid to take risks, flexible, strong written and verbal communication, not afraid to succeed.
Overview
27
27
years of professional experience
Work History
Operator Technician
THK Rhythm Automotive
07.2024 - Current
- Assisted in achieving production goals by consistently meeting deadlines and maintaining high-quality output.
- Collaborated with team members to troubleshoot issues, ensuring minimal downtime and maintaining productivity.
- Enhanced safety standards by strictly adhering to company guidelines and conducting thorough equipment inspections.
- Increased overall equipment effectiveness by identifying areas for improvement and implementing corrective actions.
- Operated various types of machinery proficiently, adapting quickly to new technologies as they were introduced in the workplace.
Material Handler
FHI
06.2022 - 03.2024
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
Delivery Driver
Tillage Air (Amazon)
05.2023 - 02.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Project Manager/Regional Sales Manager
Bloom Group
01.2020 - 10.2021
- Responsibilities include but not limited to ensuring that service for Commercial businesses met or exceeded repair expectations throughout the Southwest while keeping cost of service within Margin guidelines
- Responsible for meeting or exceeding Margin expectations
- Grossed $130,000 for Direct Client project
- Added 30 new Clients in 4 months
- Produced over $170,000 in a 8 month period
Customer Service Agent
Macy's
10.2019 - 01.2020
- Responsible for answering Furniture and Bed questions from Macy's customers at a high volume
- Responsible for problem solving with regards to delivery and order quality assurance
- Worked as a seasonal employee
Customer Service Agent (Broadridge Financial Solutions)
Intouch 24/7
02.2019 - 10.2019
- Responsibilities include, but not limited to, handling inbound calls in a fast past environment to assist with Shareholder accounts
- Meet or exceed month goals, maintain account information with a high security approach
- Meet or exceed Quality Assurance expectations
Senior Admissions Representative/Career Services
Ultimate Medical Academy
03.2016 - 08.2018
- Responsible for enrolling student
- Contacting student on a daily basis to ensure tasks are completed (Orientation and Student Finance) before the start of class
- Work with student to ensure proper documents are submitted
- Responsible for academic compliance during first week of class
- Responsible for compliance is met or exceeded within Accreditation Standards (Accrediting Bureau of Health Education Schools)
- Accomplishments: Exceeded target of student success (30 enrollments) 18 consecutive months
- Exceeded target of student starting success (15 students meeting first week of class expectations) 13 consecutive months
Customer Care Specialist
Brighthouse Networks
04.2015 - 01.2016
- Responsible for the handling of inbound calls from new or current customers
- Responsibilities included but limited to meeting or exceeding monthly customer care score, revenue generating units, adherence
- Met or exceeded all goals (TV, Internet, Phone, other products) all months employed
- Employee of the month in August of 2015
- Ranked 84th out of 650 employees end of year
Customer Service Specialist
Multi Packaging Solutions
08.2012 - 01.2015
- Responsible for the handling of accounts of Growers (Plant tags/markers, banners, signage) and Florists throughout North America
- Responsibilities included but were not limited to speaking one on one on a daily basis, proofing of specific products to ensure they met Customers satisfaction before going to press, estimates and pricing for specific products, processing of high dollar orders
Outbound Sales Specialist- Lenovo Sales
Direct Alliance
12.2007 - 03.2009
- Responsible for sales book of 600 accounts
- Responsible for acquiring new business in a particular territory (East Coast) with consultative approach
- Responsible to meet metric of 65 dials per day
- Averaged 90 dials for 3 month period
- Met March sales goal of $100,000 booked revenue
- Met 1st Quarter goal of $300,000 booked revenue
CSAA Senior Training Specialist/ Supervisor
AAA of Arizona
04.2002 - 10.2007
- Responsible for delivery of materials and functions within standard business lines for AAA Membership and Automotive Services training
- Developed training program for Processing Department
- Responsible for revisions and analysis specific to business lines
- Responsible for 20 new hires per class
- Facilitated Arizona AAA Automotive Service training for 40 Help Desk Specialists at the Elk Grove, CA and Livermore, CA Contact Centers
- Developed Integrated Automotive Service training for Arizona and CSAA participants
- Facilitated company wide training for Comment Tracking System (CTS)
- Facilitated training for 350 new hire employees from March of 2007' to September of 2007'
- Responsible for the overall operation of AAA dispatchers and the Generals Motors department
- Responsible for the development of 15 dispatchers
- Quality monitoring in respects to AAA standards
- Scheduling of dispatchers for coverage
- Maintaining relationships with AAA service contractors
- Overseen the daily/development of 50 Willow agents based out of Florida
- Responsible for developing training of secondary Supervisor's
- Utlized Avaya applications on an daily to ensure service levels were met or exceeded, proper staffing was achieved, proper skill sets were executed
GM Roadside Supervisor
Electronic Data Systems
03.1999 - 04.2002
- Developed 50 employees to exceed department performance standards
- Assisted in training of new employees
- Exceeded contract service levels 11 out of 12 months for the year 2001' by utilizing all Avaya products and applications
- Sole client contact with Cadillac department
- Lead Cadillac transition from Troy, MI 2 months ahead of action plan guidelines
- Assisted with implementation in Sault, Saint Marie, ON
- Trained management in Sault Saint Marie, ON enabling center to open 2 months ahead of schedule
- Assisted with deployment of Siebel application
- Mentored four team members enabling them to be promoted to management positions
Territory Manager
Alliant Food Service
08.1998 - 03.1999
- Expanded sales by prospecting new accounts exceeding minimum requirements for new business
- Managed Sales Representatives in East Valley area doubling team revenue for 3-month period
- Implemented training in providing customer service for both new and established accounts
Education
BA - Exercise Science
Albion College
Albion, Mi12.1994
Skills
- Machine operation
- Control systems
- Welding techniques
- Electrical systems
- Precision measuring
- Mechanical troubleshooting
- Assembly processes
- Process control
- Analytical thinking
- Quality assurance
- Valid Driver's license
- Teamwork and collaboration
- Customer service
- Attention to detail
- Efficient multitasking
- Loading and unloading
- Warehouse operations
- Production work
- Forklift operation
- Mechanical understanding
- Time management
- Teamwork
Pipe welding
Timeline
Operator Technician
THK Rhythm Automotive
07.2024 - Current
Delivery Driver
Tillage Air (Amazon)
05.2023 - 02.2024
Material Handler
FHI
06.2022 - 03.2024
Project Manager/Regional Sales Manager
Bloom Group
01.2020 - 10.2021
Customer Service Agent
Macy's
10.2019 - 01.2020
Customer Service Agent (Broadridge Financial Solutions)
Intouch 24/7
02.2019 - 10.2019
Senior Admissions Representative/Career Services
Ultimate Medical Academy
03.2016 - 08.2018
Customer Care Specialist
Brighthouse Networks
04.2015 - 01.2016
Customer Service Specialist
Multi Packaging Solutions
08.2012 - 01.2015
Outbound Sales Specialist- Lenovo Sales
Direct Alliance
12.2007 - 03.2009
CSAA Senior Training Specialist/ Supervisor
AAA of Arizona
04.2002 - 10.2007
GM Roadside Supervisor
Electronic Data Systems
03.1999 - 04.2002
Territory Manager
Alliant Food Service
08.1998 - 03.1999
BA - Exercise Science
Albion College
Certificates And Licenses
- Received Master certification with Lange, Langevin, AZ
- Member of ASTD Learning organization, ASTD, AZ
- Six Sigma Green Belt Certified, Six Sigma, MI
Similar Profiles
ALAN K. JOSEALAN K. JOSE
Quality Engineer at THK Rhythm AutomotiveQuality Engineer at THK Rhythm Automotive
Jeff EricksonJeff Erickson
CNC Operator at THK Rhythm AutomotiveCNC Operator at THK Rhythm Automotive
Tina PowerTina Power
Assembly Line Production Worker at THK Rhythm AutomotiveAssembly Line Production Worker at THK Rhythm Automotive