Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gabriel Cotera

Hialeah,FL

Summary

Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful setting.

Ready to move on and secure a position in the Finance industry.

I'm willing to do what it takes to help the company and environment grow around me.

Overview

2
2
years of professional experience

Work History

Front Desk Agent

Soul Mind Consultation
09.2022 - Current
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Streamlined front desk operations for improved efficiency and faster service delivery.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.

Customer Service Clerk

Publix
12.2021 - 07.2022
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined the customer service process for increased efficiency and improved response times.
  • Managed a high volume of calls and emails, ensuring timely responses and accurate information.
  • Built strong relationships with customers, fostering trust and loyalty through exceptional service.

Education

Associate of Arts - Business Administration And Management

Miami Dade College
Miami, FL
12.2025

Skills

  • Front Office Support
  • Information Protection
  • Automated Telephone Systems
  • Report Generation
  • Credit and Cash Payments
  • Guest Services
  • File Management
  • Customer Service

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
French
Professional Working

Timeline

Front Desk Agent

Soul Mind Consultation
09.2022 - Current

Customer Service Clerk

Publix
12.2021 - 07.2022

Associate of Arts - Business Administration And Management

Miami Dade College

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Gabriel Cotera