Gabriel Cuneio
Operations Director
Holly Springs,GA
Overview
3
3
years of professional experience
13
13
years of post-secondary education
1
1
Certification
Work History
Operations Director
Chick-Fil-A Restaurant
Canton, GA
07.2023 - Current
- Serv Safe Certified | Customer Relations Management | Leadership | Inventory Management
- Food Safety Expert – Responsible for ‘all things’ food safety from food handling processes to on-site EcoLab inspections/government run Health Inspections
- Team Lead – Managed small and large scale team up to 40 employees
- Inventory Management – Streamline inventory management processes resulting in 20% reduction in overstock
- Customer Experience – Facilitated cross functional team collaborations that resulted in a 10% increase in overall customer satisfaction.
Kitchen Director
Chick-Fil-A
Canton, GA
04.2020 - Current
- Rebuilt Kitchen, by implementing new systems, hiring new team members, and focusing on training old team members
- Saw a 12% increase in monthly taste scores
- Helped lead the team to see its best single month profitability in over 3 years
- Reviewed and updated organizational Processes to see over 8% increase in profitability from month to month
Supply and Inventory Leader
06.2021 - 08.2022
- Managed and lead inventory team, where business did over 9 million dollars in sales
- Lead team to see its best FCR since store opened
- Helped team achieve Chick-fil-A’ highest and most coveted Food Safety Award “Guardian of the Brand”
- Reviewed and troubleshooted P&L as well as FCR
- Reached 95% order accuracy for all fulfillment orders.
Team Member
04.2020 - 06.2021
- Learned and executed customer engagement processes
- Developed and demonstrated team building skills
- Matured in quick decision making in highly intense atmospheres
- Studied business in and outs from customer relations to financial decisions
- Was apart of team who’s Drive Through rankings was Top 100 in the nation.
Education
High School Diploma -
Homeschool
Greenville 08.2010 - 04.2022
Business And Logistics Management -
Point University
Atlanta, GA 08.2022 - Current
Certification
Serv SAFE
Timeline
Operations Director
Chick-Fil-A Restaurant
07.2023 - Current
Serv SAFE
12-2022
Business And Logistics Management -
Point University
08.2022 - Current
Supply and Inventory Leader
06.2021 - 08.2022
Kitchen Director
Chick-Fil-A
04.2020 - Current
Team Member
04.2020 - 06.2021
High School Diploma -
Homeschool
08.2010 - 04.2022
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