Gabriel Da Rosa
Somerville,Massachusetts
Summary
Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.
Overview
6
6
years of professional experience
Work History
Team Leader
Target
06.2019 - Current
- Led team in achieving operational excellence through effective workflow management and process optimization.
- Mentored new employees on company policies, procedures, and best practices for customer service.
- Implemented training programs that enhanced team performance and reduced onboarding time for new hires.
- Drove initiatives to elevate customer experience, resulting in positive feedback and repeat business from loyal customers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Education
No Degree - Mechanical Engineering
University of Massachusetts, Lowell
Lowell, MA06-2027
Skills
- Leadership skills
- Workflow management
- Process optimization
- Goal setting and tracking
- Teamwork and collaboration
- Delegation strategies
- Problem-solving
- Performance coaching
- Customer experience enhancement
Languages
English
Native or Bilingual
Spanish
Professional Working
Portuguese
Native or Bilingual
Timeline
Team Leader
Target
06.2019 - Current
No Degree - Mechanical Engineering
University of Massachusetts, Lowell