Robin Finley
Manassas,VA
Summary
Enthusiastic individual experienced in stocking shelves for variety of organizations. Offering engaging and pleasant personality combined with background building customer relationships. Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Warehouse Worker
DHL ECommerce
02.2024 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
Sales Associate
Hand & Stone Massage and Facial Spa
08.2022 - 07.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
Warehouse Worker
Amazon
05.2021 - 10.2022
- Consistently lifted materials weighing as much as 50 pounds,
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free,
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval,
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Reduced product damage by implementing proper storage techniques and handling procedures.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
Sales Associate
Kirkland's
11.2019 - 12.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Cashier
Taco Bell
01.2018 - 05.2019
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Provided support to crew members, facilitating quick food preparation and delivery.
Sales Associate
HomeGoods
11.2016 - 01.2017
- Responsible for the home goods department, answered incoming calls, responsible for store displays, stocked the floor, maintained a clean service environment, provided pleasant customer service
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
No Degree - Communication Studies
Sam Houston State University
Huntsville, TX05.2026
High school or equivalent -
The Woodlands High School
05.2019
Skills
- Self-Motivated and Disciplined
- Picking and Packing
- Attention to Detail
- Problem-Solving
- Punctual and Dependable
- Customer Service
- Customer and client relations
Personal Information
Willing To Relocate: Anywhere
Timeline
Warehouse Worker
DHL ECommerce
02.2024 - Current
Sales Associate
Hand & Stone Massage and Facial Spa
08.2022 - 07.2023
Warehouse Worker
Amazon
05.2021 - 10.2022
Sales Associate
Kirkland's
11.2019 - 12.2019
Cashier
Taco Bell
01.2018 - 05.2019
Sales Associate
HomeGoods
11.2016 - 01.2017
No Degree - Communication Studies
Sam Houston State University
High school or equivalent -
The Woodlands High School
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