Gabriel Davis
The Bronx,NY
Summary
I am a very serious person when I do anything. I am also a person that likes to work hard at any and everything I do whether it is something small or something big. I am never the person to give up easily and quit on something, but I keep going on until the job is done. One key thing about me is that I am a very clean and organized person. I am looking to sharpen my skills so that I can be a manager of my own team. Any chance I get i will not disappoint the company but will be the right choice made as you will see the hard work that I will put in. In my experience I have delivered premium consumer experience for years and have been able to handle complex situations and ready to lead a team to success. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service. Lastly I am successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Digital Marketing Athlete
Nike
08.2024 - Current
- Delegated work to staff, setting priorities and goals.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked effectively in team environments to make the workplace more productive.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
Nike well collective By Battery Park
Nike
05.2024
- Went to Nike Battey Park store and did an efficient closing with myself and the Head Coach
- Focused on meticulous store closing procedures, ensuring operational excellence
- Partnered with the Head Coach to streamline closing processes at Nike
Back of House Athlete
Nike NYC
04.2019 - 08.2024
- Processing apparel and footwear and equipment
- Used in-store system to locate inventory and place special orders for customers
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Managed inventory storage in clean and organized fashion
- Unloaded, sorted and stocked merchandise according to store layout and product placement
- Performed inventory control, such as counting, and stocking merchandise
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate
- Monitored inventory levels in stockrooms and alerted management to any discrepancies
- Assisted with training new BOH athletes on established processes and goals
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels
- Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements
- Streamlined backroom operations, enhancing workflow efficiency
Stretch Specialist A-Serv
Nike NYC
02.2023 - 03.2023
- Worked effectively in fast-paced environments
- Demonstrated respect, friendliness and willingness to help wherever needed
- Managed time efficiently in order to complete all tasks within deadlines
- Skilled at working independently and collaboratively in a team environment
- Tallied cash drawer at beginning and end of each work shift
- Handled cash with high accuracy and took care to check bills for fraud
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies
- Prepared weekly employee work schedules to meet operational needs
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files
- Coordinated office supply ordering to avail materials for streamlined operations
- Recorded deposits, reconciled monthly bank accounts and tracked expenses
Stretch Specialist Women's/Sneaker Lab
Nike NYC
01.2023 - 02.2023
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
- Mentored athletes to enhance professional development and accountability in workplace
- Managed employees successfully in fast-paced environment through proactive communication and positive feedback
- Coached athletes in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Created employee schedules to align coverage with forecasted demands
- Implemented systems and procedures to increase sales
- Streamlined sales processes, boosting team efficiency and customer engagement
- Enhanced scheduling accuracy to optimize staff allocation during peak hours
- Fostered a collaborative team environment, elevating overall performance
Goalkeeper Program
Nike NYC
09.2022 - 12.2022
- Multiple MVP in BOH
- Expert Providing premium consumer experience
- Took on tasks like zone charts, coaching peers, coaching athletes, service trackers multiple recaps
- Led development of athletes and goalkeepers in the business
- Brought in new ideas to grow and improve the business
- Elevated back of house athlete
- Most counted on athletes, Daily all stars
- Walked through store areas to identify and proactively resolve issues negatively impacting operations
- Trained new employees on proper protocols and customer service standards
- Assisted store manager in meeting standards for customer service and quality
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers
- Boosted store performance by proactively resolving operational issues
- Introduced fresh strategies enhancing business growth and team skills
- Mentored new hires, enhancing team capability and service quality
Overnight Athlete
Nike NYC
09.2018 - 04.2019
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks
- Maintained neat, organized stockroom free of hazards
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment
- Contributed to development of new systems and stocking procedures to improve overall stock organization and management
- Stocked shelves, racks and cases with new or transferred merchandise
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes
- Streamlined stockroom operations, enhancing efficiency and space utilization
Customer Service/Recovery Athlete
Bjs Wholesale Club
03.2016 - 12.2018
- Keep floor clean of boxes and organized, Stock out product when needed
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Exhibited high energy and professionalism when dealing with clients and staff
- Delivered prompt service to prioritize customer needs
- Maintained up-to-date knowledge of product and service changes
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces
- Pack out paper and water
Education
Sport Management -
Queensborough Community College
QUEENS06.2015
High School Diploma - Communication
Queens Preparatory Academy
QUEENS01.2015
Skills
- Advanced Computer Skills
- Customer Service
- Helping People
- Sports
- Natural Leadership
- Operational Procedures
- Cash Control
- Employee Scheduling
- Team Collaboration
- Training and Development
- Inventory management
- Team collaboration
- Time management
- Teamwork and cooperation
References
- Texray Brown, (516) 837-4107, Bjs Wholesale Club
- Kim Ibarra, 212-376-9480, Nike NYC
Certification
Mandated Trainer reporter
Timeline
Digital Marketing Athlete
Nike
08.2024 - Current
Nike well collective By Battery Park
Nike
05.2024
Stretch Specialist A-Serv
Nike NYC
02.2023 - 03.2023
Stretch Specialist Women's/Sneaker Lab
Nike NYC
01.2023 - 02.2023
Goalkeeper Program
Nike NYC
09.2022 - 12.2022
Back of House Athlete
Nike NYC
04.2019 - 08.2024
Overnight Athlete
Nike NYC
09.2018 - 04.2019
Customer Service/Recovery Athlete
Bjs Wholesale Club
03.2016 - 12.2018
Sport Management -
Queensborough Community College
High School Diploma - Communication
Queens Preparatory Academy
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