Gabriel De Franca
Director Of Marketing And Call Center Operations
Frisco,TX
Summary
Director of Marketing and Call Center operations with 3+ years of experience leading and supervising teams. Natural problem solver making business processes and procedures easier, facilitating any initiative in business productions and expansion goals. Created new call center in 2021 helping small business grow over 289% year-over-year. Improved contact rate with new customer from less than 10% to over 55%. Professional and detail-oriented, proficient at working with multiple professional relationships simultaneously.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Director of Marketing and Operations
Bekainos Advanced Water Technologies
Tulsa, OK
03.2019 - Current
- Trained 5 agents on customer service/sales and lead management procedures
- Organized creation of brand new call center, testing multiple solutions, and launching
- Directed marketing efforts together with call center to capture and convert new leads
- Conducted weekly meetings with team members to address current business status and implements new procedures
- Daily communication with business owners to address daily, weekly, and monthly business requirements
- Supervised call activities daily through call logs and call recordings, increasing lead generation
- Delegated new tasks to marketing agencies and software providers working with business
- Troubleshoot system issues implementing corrections or worked with providers to create solutions
- Attended trade shows to generate new leads and promote business
- Traveled to headquarters to address current business issues with business owners
- Assisted in new business plans to increase company size and revenue
- Solved intricate problems in business production data, specifically in creating business report dashboards within company's CRM
- Evaluated operational trends while adjusting strategies to align performance with company's objectives
Inside Sales Account Manager/Supervisor
Regus
Richardson, TX
03.2017 - 06.2020
- Supported overall growth of Regus by selling its products on global scale
- Developed customer work solutions for diverse range of business clients to include local businesses and large corporations
- Managed sales process from lead development, marketing, negotiating, and closing
- Collaborated with field-based managers to align marketing, customer acquisition, and quality to ensure profitability
- Accurately and efficiently recorded all sales in CRM system while supervising team's data entries averaging over 70 customer interactions per agent
- Transitioned Latin sales team from Mexico to United States, starting new Corporate HQ for Latin America
- Trained, coordinated, and supervised new sales processes and procedures for entire Latin team (Portuguese and Spanish)
- Reported to managers and directors establishing disciplined sales team
- Troubleshot system issues and provided solutions to CRM system
- Trained new hires and new managers in business systems
- Recommended system improvements to IT department that later were implemented
- Coached and mentored sales team doing call reviews
- Reported transactions and sales updates periodically to management
Financial Management Specialist/Active Duty Soldier
U.S. Army
Ft. Bliss, TX
01.2013 - 01.2017
- US Military Finance Management
- Processed soldier pay benefits
- Disbursed to US Government military vendors
- Managed and coordinated personnel
- Trained military company in physical fitness
- Coordinated range transportation, safety and ammunition detail
- Managed personnel weapons accountability
- Updated and created new overseas Standard Operating Procedures (SOP) for military pay benefits
- Advised detachment Captain and Sergeants on issues and solutions
- Trained soldiers in Military Pay benefits while coordinating responsibilities
- Collected and audited documents for pay benefits and process by Military Pay benefits section for validation of entitlement payments
- Remotely coordinated proper document collection of over 100,000 deployed soldiers with 5 different HR departments in Jordan, Kuwait, Afghanistan, Iraq and UAE.
- Created and coordinated training presentation of soldier entitlements, weapons management/handling, and combat scenarios
Education
Business Administration And Management
Collin County Community College District
Frisco, TX 08.2021 - Current
Business Administration And Management
Becker College
Worcester, MA 10.2011 - 11.2011
Skills
Client communication
undefinedTimeline
Business Administration And Management
Collin County Community College District
08.2021 - Current
Director of Marketing and Operations
Bekainos Advanced Water Technologies
03.2019 - Current
Inside Sales Account Manager/Supervisor
Regus
03.2017 - 06.2020
Financial Management Specialist/Active Duty Soldier
U.S. Army
01.2013 - 01.2017
Business Administration And Management
Becker College
10.2011 - 11.2011
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